Customer Service Quality Control

J. KEVIN MCKNIGHT

**** ****** *** **., ******, TX 76052

409-***-**** **********@*****.***

OBJECTIVE

Seeking a challenging career in a quality control laboratory enviroment where my experience can be utilized to ensure customer satisfaction.

EXPERIENCE

2000 - 2011 Beachside Royalties, Inc. Crystal Beach, TX

Owner/President

Maintained licensing and permitting requirements for business.

Managed and maintained 14 real properties including 4 rental properties.

Designed renovation plans and improvements on rental homes and grocery store.

Obtained building permits, elevation certificates, surveys and appraisals for properties.

Corresponded with attorneys, insurance adjusters and FEMA personnel pertaining to post-Hurricane Ike claims related to all properties.

Ensured all properties were well inventoried; maintained up-to-date photographs of structures and contents for tax and insurance purposes.

2000 - 2008 First Stop Discount Grocery Crystal Beach, TX

Owner/President: Beachside Royalties, Inc.

Owned and operated beach resort area grocery store.

Managed all aspects of the business including sales, inventory control, purchasing, product selection, merchandising, vendor relations, personnel and payroll, bookkeeping, and customer service.

Built high performing quality sales team that resulted in highly productive annual sales.

Contract payment collection site for American Payment Systems and Entergy Electric Company requiring heavy customer contact to ensure satisfactory service.

Supervised and managed utility bills, phone bills, and credit card payments.

Responsible for accurate and timely deposit of collected funds.

Provided high quality customer service to consumers, vendors, and contract company representatives.

Business was destroyed by Hurricane Ike in September 2008.

1990 - 2000 Equistar/Millinium Chemicals LaPorte, TX

Laboratory Technician

Worked in Quality Control Lab analyzing polyethylene, acetic acid, vinyl acetate, water, and wastewater samples.

Utilized various standard methods, procedures, equipment, and apparatus related to laboratory analyses.

Responsible for following quality assurance/quality control (QA/QC) procedures for collection and analysis of samples to include maintaining accurate sample records, equipment maintenance, and calibration logs.

Responsible for following standard methods, diagnostics, upkeep, maintenance, and running samples on GC/MS and HPLC.

Prepared, labeled, and distributed samples for required testing following proper chain of custody procedures.

Calibrated laboratory equipment and maintained solutions.

Maintained accurate records of analyses and performed data entry in automated laboratory computer system.

Ensured safe laboratory working practices were top priority.

Learned new methods and procedures quickly and ensured quality results.

Completed National Safety Training Programs and Team Training Workshops.

SKILLS

Excellent written and oral communication skills.

Ability to work effectively and politely with customers.

Utilize an analytical approach to resolve problems and discrepancies.

Excellent problem solving skills and ability to multi-task.

Working knowledge of computers and ability to use MS Office.

EDUCATION

1984 Stephen F. Austin State University Nacogdoches, TX

Bachelors of Business Administration

1996 San Jacinto Junior College Pasadena, TX

Certified Chemical Process Technician

2012 State License All-Lines Insurance Adjuster Dallas, TX

2012 Xactimate Adjusters Software Training Dallas

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