Customer Service Administrative Assistant
Resume:
MAYRA C. SUAREZ
HOUSTON, TX **066
PH# 281-***-****
***************@*****.***
OBJECTIVE:
My objective is to find a job that I can turn into a career and have a better future and to make my dreams to come truth.
EDUCATION:
2000 GRADUATED from Milby High School and some college when to Tomball college for a couple of months.
SKILLS:
Bilingual(Spanish and English), experience answering multi phone calls from customers, good typing and microsoft skills, can type 25 words for min. good communications skills, experience solving customers questions and problems, good receptionist experience . Experience handling cash and computers. Experience on finance environment good greeting skills, good skills on doing my duties, experience filling and stocking products. Filling documents and typing documents and etc. Experience in completing administrative tasks and Indentifying customer needs by referring customer for additional products and services. Experience processing basic transactions and responding to customer inquiries. Experience in Balancing the (ATM, Teller cash drawer, and vault)completing vault responsibilities and Building customer rapport, etc. answer multi phone calls, answer 70 thru 100 incoming calls, research merchant acct, resolved issued and updated info, Technical support experience, etc.
Qualifications Summary:
• CUSTOMER INQUIRY
• Cash drawer experience
• Administrative Assistant
• Cashier
• Customer Service
• Data Entry Clerk-Alpha/ Number
• Data Entry Clerk-Numeric,
• File Clerk
• General office,
• Receptionist
• Sales
• Translator / Interpreter
• Call Center
• ,Bank Teller
• Computer Programs(Email, Internet, MS Windows XP, MS Window 2000, MS Window NT, MS Windows 3.1,Access, Oracle, Spanish, Adobe Illustrator, Adobe Photoshop, Image Studio, PowerPoint, Word - Windows, Word Perfect - Windows)
• Answer 9 - 15 Incoming Lines
• 10 - key, Copier, Fax, MAC, Mainframe Computer, Scanner
EXPERINCE:
WATER WASTEWATER MANAGMENT
13563 BAMMEL NORTH HOUSTON
HOUSTON,TX 77066
JUNE/1/2008 THRU AUG/15/2008
Water Waste Water Managment Service as a Receptionist answering multi customer phone line , transfering calls, taking customer utilities payments, opening new accounts, taking customers information over the phone, etc.
NPC
20405 STATE HIGHWAY 249 SUITE #700
HOUSTON, TX 77070
MARCH/27/2007 THRU APR/27/2008
National Processor Company as a Customer service rep(Call Center) Building customer rapport, etc. answer multi phone calls, answer 70 thru 100 incoming calls, research merchant acct ,resolved issued and updated info, Technical support experience, etc.
BANK OF AMERICA
11025 FM 1960 RD W
HOUSTON, TX 77065
JAN/1/2005 THRU NOV/11/2006
Bank of America as a Professional teller. Duties ;Handling cash, refering products to the customers making transaction for customers, answering phone calls, etc. Bilingual(Spanish and English), Experience answering multi phone calls from customers, good typing and microsoft skills, can type 25 words for min. good communications skills, experience solving customers questions and problems, good receptionist experience. Experience handling cash and computers. Experience on finance environment good greeting skills, good skills on doing my duties, experience filling and stocking products. filling documents and typing documents and etc. Experience in completing administrative tasks and Indentifed customer needs by referring customer for additional products and services. Experience processing basic transactions and responding to customer inquiries. Experience in Balancing the (ATM, Teller cash drawer, and vault)completing vault responsibilities and Building customer rapport, etc.
ACADEMY SPORTS AND OUTDOORS
13150 BRENTON RIDGE ST
HOUSTON, TX 77070
JUNE/26/2003 THRU NOV/27/2004
Academy Sports and Outdoors as a Customer service Cashier for 1 year and 2 months. Work on customer service ringing on a register, solving customer problems ,stocking new items, have my area clean and neat, answering customer phone calls, able to answer 3 thru 9 phone lines, filling documents making copies, helping customers checking prices, etc.
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