Manager Support
Resume:
Dave J. Watson
Davie, FL *****
********@*****.***
Summary
Experienced and motivated with wide range of experience seeking a position with responsibilities in system or network administration role preferably in an environment that provides the possibility of growth and advancement
Certifications
ITIL V3 Foundation
Comptia Network+
Microsoft Certified System Administrator
70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional
70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-291 Implementing, Managing, and Maintaining a Windows 2003 network infrastructure
70-299 Implementing Security in a MS Win Server 2003 Network
On track for CCENT certification with Intention to achieve CCNA Certification
Work Experience
Department of Justice/CC-OPS, Various Sites around the US
VOIP Installer (Contractor) 12/2011-present
Device provisoing
On-site conversion of United States government offices to VOIP
Verifying site data pre and post cut over
Configuring of phones, analog conversion equipment and other devices
Before and after cut-over testing
Network and VOIP trouble shooting
Post VOIP cut over verification process
TBC/Signature consultants, Palm Beach Gardens, FL
Cisco VOIP Technician (Contractor) 9/2011-12/2011
Building Sites in Cisco Call Manager V.8 personally averaged 20 sites per week
Verifying site data pre-cut over and making necessary corrections pre-cut over
Building Gateways in Cisco Call Manager
Building phones and users manually and with BAT process
900 store nationwide VOIP deployment for TBC’s retail stores located in the US
Building device templates
Electrolux-Baring Industries, Davie, FL
System Administrator/IT Manager 11/2008-05/2011
Virtualized servers to hosts running Win server 2008 with Hyper-V
Exchange 2010 user administration
Conversion from Lotus Notes to Exchange 2010
Office 2010 roll out
Site to site monitoring and management of Sonicwall networking products
DHCP, DNS, and TCP/IP trouble shooting
Active Directory users, groups and objects administration.
Advanced Blackberry support and Blackberry Server Administration
Managed Symantec Endpoint Protection
Video conference support
Remote support Dameware, Remote Desktop, RAdmin
IT Product research and purchasing
Data back up and recovery
Client installation and configuration of IBM AS400 I-series
Citrix Server administration
Citrix client installation and configuration
Provided remote and on-site support service for users primarily located in the state of Florida about 150 users in 6 different locations across the United States and Telecommute workers
Lotus notes installation configuration and support for version 7.x
Bureau VERITAS North America, Ft. Lauderdale, FL
Sr. Desktop Support 01/2006-09/2008
DHCP, DNS, and TCP/IP trouble shooting
Active Directory users, groups and objects administration.
advanced Blackberry support
VOIP experience configuring phones and users with Cisco Call Manager 4.0 and 5.1
Video conference support
Unicenter ticket tracking system
Remote support Bogmar, Dameware
IT Product research and purchasing
Data back up and recovery
Client installation and configuration of IBM AS400 I-series
VOIP roll out and conversion from digital phone system
Citrix client installation and configuration
Provided remote and on-site support service for users primarily located in the state of Florida about 300 users statewide 6 different locations.
Migration experience consolidating old domains into single corporate domain
Lotus notes installation configuration and support for version 6.x
St.Ives Inc. Hollywood Division, Hollywood, FL
Desktop Support 02/2003-12/2005
Migrated from Novell to Windows NT domain and then to Active Directory
Windows, Novel and Mac environment
Maintained thorough records of hardware and software changes
Performed hardware and software installs and upgrades
Patch panel experience with cat5 and cat3 and digital phones system
PDA and email synchronization
Data Back up and Recovery
Citrix client installation and configuration
IT Disaster preparations and recovery planning
PDA and email synchronization
Performed routine Printer and copier maintenance Windows, Novel and Mac environment
Lotus notes installation configuration and support for version 4.x,5.x
The Answer Group, North Lauderdale, FL
Help Desk Support 10/2000-12/2002
Provided computer technical support via phone for customers of Compaq and Gateway involving software and hardware issues
Handled return merchandise authorizations and ticket tracking and call resolution
Supported Hughes Electronics by assisting customers of DirecTV with satellite dish orientation and receiver trouble shooting
Diagnosed and solved or escalated issues relating to satellite and receiver equipment
Updated Product Engineers with trends and issues as related to pr
References
Available on request
Contact this candidate