Director IT Data Center & Infrastructure
Resume:
Ariel M. Robles, MBA IT
Marietta, GA 30064
678-***-**** - home
770-***-**** - cell
************@*******.***
http://www.linkedin.com/pub/ariel-m-robles/4/197/72b
SUMMARY
Seasoned Director of IT Operations & Infrastructure with over 15 years experience on information technology within telecommunications, government and banking industries. Strong experience on data center computer operations, network infrastructure management, outsourced managed services, service delivery models, disaster recovery, business continuity, project management and large scale projects. Experience on multi-site operation and network command centers. Business and financial management experience with multi million budgeting, chargebacks, customer SLA’s, customer service management. US Citizen. Bilingual.
QUALIFICATIONS
• Global IT Operations Management
• Infrastructure Management
• Help Desk Management
• Disaster Recovery/Bus. Continuity
• Strategic IT Initiatives/Cost Controls
• Capacity Planning/Internal Controls
• Large Scale Projects/SAN/WAN/MAN
• SLA Mgmt./Vendor Management
• Project Management
• Incident/Problem Management
• SOX & SAS70 Compliance Mgmt
• People Management (hire,fire, perf)
EXPERIENCE
Global Data Center Operations Manager 2008 – 2010
Intec Telecom Systems, Atlanta, GA
Managed Intec’s Data Center Operations in a Hosting & Managed Services environment for the North America Region. Consolidated Data Centers from Dallas to Atlanta. Directed a staff of 24 operators, production controllers, quality controllers, technicians. Handled more than 55 billion transactions per month and 60 customers in a Managed Services environment. Responsible for SLA and KPI compliance and tracking. Promote solution stability through incident trend analysis, problem management, and cure plan development and execution. Regular SAS70 audits, contact management, customer specific support procedure coordination. Customer service management. Data center and application chargebacks management. Project management in various projects. Disaster recovery coordination. Systems managed: Legato networker, Citrix, IBM blade servers, IBM AS400, EMC Centera, Vmware, Singleview, MS Visio.
Data Center Infrastructure Specialist (consultant) 2007 – 2008
Teksystems – Client: HP/Pepsico Project
Project managed the data center infrastructure for HP and Pepsico’s regional data center in Monterrey, Mexico, which consolidated all Pepsico’s Latin America data centers into one location. More than ten Latinamerican data centers were consolidated at Monterrey. Designed and implemented the data center infrastructure including power, UPS, generators, fire suppression, security HVAC, raised floors and cabling. Systems/environments: Vmware, CAT5E cabling, 10GIG, 10GIGE, multimode fiber optics, single-mode fiber optics, HP 9000 servers, HP blade servers, IP addressing, bootp, dns, dhcp, ftp, http, https, ssh, netbios, data center design, power epbs, pdu’s, fire suppression (inergen), Cisco Catalyst 6500 series, Cisco Nexus 7000, Microsoft Active Directory, MS IIS, MS SQL, MS Project, MS Visio.
Director IT Data Center Operations & Infrastructure
Puerto Rico Telephone, Verizon Communications, PR 2000 - 2006
Directed data center operations, production control, system administration, database administration (DBA’s), technical support and disaster recovery for largest telecommunications provider on Puerto Rico. Developed and administered $20 million budget; hired, trained and directed 5 managers over 50 employees; oversaw 2 data centers and 300+ servers; developed business/technological strategies such as consolidation and virtualization; set service level agreements with business units; negotiated purchasing, outsourcing, hardware/software maintenance agreements; worked with maintenance to ensure power/cooling systems operated without interruption; formulated disaster recovery/business continuity plan. 60% of Operations was outsourced. Results: Reduced maintenance fees 10% year-over-year; increased systems availability from 90% to 99.93%; passed all disaster recovery exercises; improved profitability and productivity.
Managed IT infrastructure including help desk, crisis management center, network division and desk top support for Verizon. Directed 35 with 4 managers; managed $5 million budget; established or revised standard operating procedures introduced network monitoring system, network maintenance agreement with vendor; had responsibility over 8000+ devices and 5000 desktops; opened IT Help Desk; selected software; developed problem resolution process for major outages. Results: Reduced local PC fixes from 3 to 1 business day; network system provided real-time auto-text messages alerting outages; 90% of major outages corrected in less than 1 hour; help desk took service level up 22% and customer satisfaction to 90%. P&L responsibility.
Systems/environments: CAT5E cabling, 10GIG, 10GIGE, multimode fiber optics, single-mode fiber optics, IBM DS8100 san disks, EMC Clariion, EMC Centera, Dell blade servers, IP addressing, bootp, dns, dhcp, ftp, http, https, ssh, netbios, fire suppression, (FM22) Cisco Catalyst 6500 series, Cisco Catalyst 4500E series, voip, atm, frame relay, x.25, ospf, bgp, rip, Lucent Vitalsuite, HP Openview, Compuware, Solarwinds, Tivoli, Remedy, Peregrine, Nortel switches, Peoplesoft, ITIL v2, CISCO Pix 506 firewall, Amdocs, Citrix, Microsoft Active Directory, MS IIS, MS SQL, MS Project, MS Visio, Red Hat Linux, IBM Z Series Mainframe, IBM Z_OS, network command center.
Director of Information Technology
Government Employees Association, AEELA, PR 1998 – 2000
Managed the IT division for the Government Association, a private financial institution dedicated to government employees. Perceived the need to create a Service Center to support the customer’s desktop needs. In charge of the Y2K Project which remediated IBM mainframe applications and Digital Alpha applications to be Y2K compliant. Outsourced remediation to an Indian company. Results: 100% compliant all firm’s applications and hardware.
Mobilized disaster recovery facility to enable company to disburse 230,000+ emergency loan checks to government workers following hurricane George. Activated disaster recovery plan; led technical personnel at alternate facility; restored data center operations; initiated and coordinated with company mail department for transport every 2 hours of checks to main facility. Results: Ensured members provided with capital at accelerated rate to take care of physical and emotional needs; generated $25 million in revenues from interest and principal. Systems/environments: SAP, IBM mainframe OS/390, Cisco Catalyst 6500 series, Cisco Catalyst 4500E series, Microsoft Active Directory, MS SQL, server room, system administration.
RVP Network Services Operations (NOC)
Citibank, N.A., PR 1991 - 1998
Managed Citibank’s 24/7 network command center (NOC), monitoring more than 7 Latin American countries’ networks’ WAN performance to insure successful transfer of billions of dollars. Built server room to centralize security system; established procedures for end-to-end monitoring system of networks, devices, servers and applications; introduced preventive maintenance; established crisis management center to handle major outages. Results: Increased systems availability from 95% to 99.99% availability surpassing service level agreements; prevented potential loss of $12 million in revenue over 6 years. Systems/environments: CAT5 cabling, Dell blade servers, IP addressing, bootp, dns, dhcp, ftp, http, https, ssh, netbios, Cisco Catalyst 6500 series, Cisco Catalyst 4500E series, atm, frame relay, x.25, ospf, bgp, rip, Nortel meridian pbx. Novell Netware, Legato, Unix, Microsoft Active Directory, server room.
EDUCATION and PROFESSIONAL
MBA, Management Information Systems, 1992
University of Sacred Heart, PR
Bachelor of Science, Computer Sciences, 1986
Interamerican University, PR
Specialized Training
Performance Management ●Technical Leadership ● Quality Management * Management Skills for Directors ● Managing People
Mastering Internet and Network Security ● Network Infrastructure Design * PMP Coursework ● Enterprise Internetworking
Systems: SAP, Peoplesoft, Windows Active Directory, Nortel & Cisco switches and routers, MS Windows infrastructure, blade systems, mid-range, Remedy, security hardware, VMWare, virtualization, Peregrine, Remedy, IBM & EMC SAN’s, ITIL v2, Disaster Recovery coordination, Intel, Linux, Citrix, Unix, IBM Z_OS, IBM Z Series mainframe, PCI compliance
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