Customer Service Manager

HOSPITALITY PROFESSIONAL

“Over ** years experience providing exceptional customer service in the hospitality industry”

Professional Strengths

• Customer Satisfaction

• Conflict Management skills

• General Management

• Hospitality Knowledge

• Leadership

• Creative Problem Solving

• Staff Instruction

• Planning and Organization

Work History

Days Inn Atlanta Downtown – Revenue Management/Sales Aug 08’ – Jan 12’

• Set rates for all channels of distribution

• Managed hotel and third party inventory to maximize revenue

• Participated in planning and developing programs for attracting and retaining customers, based on short and long term analysis of market conditions and hotel needs

• Educated department heads and assistants on a weekly basis as to the financial performance of the hotel.

• Worked with hotel operations on the management of room inventory, up sell procedures, commissions, walks and front desk accountability.

• Developed sales blitz and package initiatives to attract new customers and maximize room revenues.

Spring Street Cafe – Owner/Operator Nov 07’ – Aug 08’

• Successfully opened the 250 seat restaurant located in the heart of downtown Atlanta

• Fully organized the grand opening of the restaurant with an attendance of nearby hotel sales agents, AmericasMART, ACVB, GA Aquarium, Coca Cola Factory

• Coached, Counseled and Developed team members

• Maintained a health score of 100% through all health inspections

• Organized and Catered private parties for guests and all in house events for up to 200 guests

• Managed all vendor accounts for supply based on demand

Ramada Limited Atlanta – Guest Service Manager/Assistant Manager Jul 02’ – Sep 07’

• Assisted in the procurement of contracted business for 120 rooms per night guaranteed for 1 year, which was resigned for an additional 3 years

• Oversaw the complete renovation from a Comfort Inn to the Ramada Limited Inn & Suites

• Managed all administrative functions

• Managed 6 front desk, 2 maintenance and 12 housekeeping employees

• Secured Werner Trucking contract, which guaranteed 50 rooms per night for 2 years

Education

Riverwood High School Aug 98’ – May 01’

University Of Tennessee Aug 01’ – Jun 02’

HRA – Hotel And Restaurant Management

Georgia Perimeter College Aug 02’ – Jun 04’

Hospitality Management

Kennesaw State University - ConED

- Leadership and Management in the Hospitality Industry Certification Course

Skills / Associations

Operating Software – Windows95, Windows98, Windows XP, Windows VISTA, Mac OS 10.4

Software – Word, Excel, Power Point, Outlook, MSI, WinPM, PMS, Opera

IACA- Indian American Cultural Association

AAHOA – Asian American Hotel Owners Association

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