Customer Service Design

Tiffany Denise Williams

******************@*****.*** • 912-***-****

Education

Bachelor of Science in IT December 2010

Armstrong Atlantic State University Savannah, GA

SMART grant recipient

Hope Scholarship recipient

Experience

Computer Science Corporation Savannah, GA

Technician Assistant April 11-Present

Interface with end users to resolve basic problems concerning system functions

reported through a problem ticket.

Performs routine install, move, add, change and dispose activities.

Supports computer users with installation of basic hardware/software and networking components to

meet personal computer needs.

Assist with the conversion to current asset management system by providing

error resolutions.

Provide support for VIP hotline.

JCPenney Savannah, GA

Customer Service Associate Dec 07-Oct 10

Assisted customers with purchases and payments

Organized merchandise

Provided great customer service

Relevant Coursework

Database design, Network Design and Administration, Systems Analysis and Design,

Business/Technical Communications, Java, Visual Basic Programing, and Graphics Design.

Technical Skills

Computer Languages: VB, HTML, CSS, JAVA, ASP.NET, SQL

Computer programs: Open Office, MS Excel, MS Word, MS Power Point, MS Access,

MS Visio, MS Project, MS Visual Studio, Lotus Notes, Dreamweaver, SQL Server, JBuilder, Lotus

Notes

General Skills and Abilities

Problem solving, working in teams, oral and written communication skills,

multitasking, working under pressure, prioritizing, interpersonal,

attention to detail, analytical, customer service, flexible, and reliable.

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