Customer Service Representative, Consultant

Nathalie Elcock-Tyrell

***-** ***** ******, ******* Heights, NY 11411

Tel: 718-***-****

*****@***.***

OBJECTIVE: To apply and acquire more skills whereby I obtain advancement in a challenging business world, so that I

can be a great asset to your company or firm.

WORK EXPERIENCE:

1/07- 11/07 D F KING TELECOMMUNICATIONS, NY

Customer Service Representative/Dutch Translator

Answered Q & A calls for major Project regarding a litigation and payout for the Royal Ahold Securities in The Netherlands.

2/06-4/06 WALL STREET SERVICES, NY

Customer Service Representative / Dutch Translator @ D F King Telecommunications, NY

Answered Q & A calls for a major Project regarding a settlement/litigation for the Royal Ahold Securities in The Netherlands.

3/04- 2/06 RANDSTAD, NY

Records Specialist/Consultant @ The Merrill Lynch/Iron Mountain Corporate Library, NY

Handle E-mails & faxed requests via correspondence with Financial Advisers. Research Account Information

for Merrill Lynch's clients. Operate Microfiche equipment. Pull and file away microfiche documents. Assist in Litigation

Department when there is no assignment in the Branch Department.

4/02-3/04 RANDSTAD, NY

Office Assistant @ Records Center @ Merrill Lynch/Iron Mountain, NY

Handled E-mail correspondence & Faxed requests. Filed away inserts and reports of Financial Advisers.

Handled requests for the Registration/IBK Dept. Retrieved file locations via database. Logged in/out files in

database. Delivered packages to the mailroom. Answered phone calls. Assisted Office Manager with special

requests. Arranged files in alphabetical order. Handled daily tasks/requests in time of manager's absence.

7/01-8/01 PROFESSIONAL FINANCIAL TEMPORARIES, NY

Office Clerk @ Mondo Publishing, NY

Typed out invoices. Handled orders received via fax or phone. Files away invoices. Corresponded with clients via

telephone. Performed general office duties.

1/01-4/01 CORE STAFFING SERVICES, NY

Office Clerk @ State of NY Insurance Liquidation Bureau, NY

Verified Settlement Documents for Judicial Department. Performed general office duties. Wrote up Judicial Reports.

Opened Interoffice Correspondence. Covered Reception area and Secretary's phone when needed.

9/98-12/00 UNITED WAY OF TRI-STATE, NY

Customer Service Representative

Performed General Office Duties. Operated phones. Handled Donor Inquiries & Complaints. Performed Inquiries

on IRS Database & Guide Star Program. Researched United Ways via Zip Code Directory. Logged-in & totaled

calls per week. Served the Internet. Handled E-mail correspondence. Performed Agency Screening/Research. Knowledge of AS400.

Responsible for mailing out Cumulative & Supplemental agency reports.

7/98- 9/98 CORE STAFFING SERVICES, NY

Receptionist/Office Assistant @ Spitz, Friedman, Jelinsky & Gottfried, NY

Typed Address Labels. Performed general office support. Greeted/Welcomed clients.

Answered telephones. Received/Mailed office correspondence & VIP documents. Recorded information highlights during meetings.

1/98-5/98 THE PROFESSIONALS, NY

Office Clerk @ Empire Insurance Group, NY

Verified checks & signatures in the Finance Department. Processed receipts, drafts & bonds. Signed and mailed checks.

Operated Lockbox.

EDUCATION:

Business Major (9/95-9/97) York College, NY

AAS/Business Admin. (10-93-6/95) Katharine Gibbs School, NY

High School Diploma (9/89-6/93) Andrew Jackson High School, NY

SKILLS:

MS Word, MS Office, AS400, Windows 98/2000, Internet

Fluency in Dutch.

Legal Secretary Certificate

Certificate in basic security Gaurd Training

References Furnished Upon Request.

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