Customer Service Operator

Location:

nairobi, 00200

Salary:

800-1200 us $

Posted:

October 25, 2012

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : JAMES KIMANI WAGACHA

DATE OF BIRTH : 30TH JANUARY 1972

NATIONALITY : KENYAN

RELIGION : CHRISTIAN

LANGUAGES : ENGLISH, KISWAHILI

ADDRESS : P.O BOX 737**-*****

PASSPORT NO : A161641

TELEPHONE NO : +254***-***-***

EMAIL ADDRESS : *******@*****.**.**

POSITION APPLYING : REACH TRUCK OPERATOR

CAREER OBJECTIVES

To achieve a position of pride and decision maker in an organization of excellence concern, which would provide a challenging work environment and allow me to grow both professionally and as an individual, I would like to introduce my best efforts, values, experience and knowledge pertaining with respect to the managerial views.

PROFESSIONAL BACKGROUND

1990-1992 : KABETE TECHNICAL TRAINING INSTITUTE

Craft Certificate in Mechanical Engineering

EDUCATIONAL BACKGROUND

1986-1989 : HOSPITAL HILL HIGH SCHOOL

Kenya Certificate of Secondary Education

1978-1985 : RIVERBANK PRIMARY SCHOOL

Kenya Certificate of Primary Education

WORKING EXPERIENCE

2008 - To date : PECAP ENTERPRISES

Post: Reach Truck Operator

Duties and responsibilities

• Store product in picking/storage slots based on data provided on sticker or from directive of Sales staff.

• Stack product on pallets and/or carts.

• Consolidate product and organize like product on pallets.

• Maintain cleanliness and order of boxes.

• Monitor inventory. Replenish boxes as needed.

• Must work safely at all times and comply with all safety policies and procedures.

• Participate in End of Month Inventory.

• Maintain cleanliness of warehouse.

• Comply with Pecap Enterprises policies and procedures.

• Perform other duties as assigned.

2005-2007 : CO-OPERATIVE RETAIL LOGISTICS

POST: Box Attendant / Reach Truck Operator

Duties and responsibilities

• Handle and manage shipping of products.

• Pack and shrink-wrap materials and products.

• Operate forklifts to handle products and warehouse materials.

• Arrange and organize products and materials in a warehouse.

• Prepare and verify shipment papers.

• Organize transportation of materials to warehouse.

• Maintain and manage inventories in warehouse.

• Inspect and verify products, materials and equipment before storing in warehouse.

• Execute loading and unloading operations.

• Ensure compliance of safety procedures and practices in warehouse operations.

2003-2004 : WISE EMPLOYMENT AGENCY

POST: REACH TRUCK OPERATOR

Duties and Responsibilities

• Pack, stock, organize and rearrange products in warehouse

• Keep neat and clean warehouse.

• Organize and maintain records of inventories up to date

• Monitor and manage inventory control

• Manage and handle shipping, loading and unloading of products.

• Operate forklifts and pallet jacks

• Handle delicate and sensitive products with utmost care

• Drive vans, trucks, passenger cars handling warehouse materials.

• Responsible for keeping records of all incoming and outgoing shipping receivers and make sure that merchandise arrives in good condition.

• Checking and making sure that the entire merchandise arrives in good condition.

2002-2003 : MANPOWER RECRUITMENT LTD

POST: REACH TRUCK OPERATOR/ BOX ATTENDANT

Duties and Responsibilities

• Receives and inspects all coming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.

• Makes intra-and inter-campus deliveries of requested surplus office furniture and merchandise; maintains records of all deliveries.

• Fills supply requisitions; assists buyer to order merchandise and supplies; delivers order to faculty and staff.

• Receives, stores, tags and tracks surplus property; prepares property lists for items to be sold at auction

• Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.

• Ships canceled and damaged items back to vendors as appropriate.

• Delivers and sets up furniture for various campus events as requested.

• Handles and documents storage and transportation of hazardous materials.

• Maintains the warehouse, records area and stores area in a neat and orderly manner.

• Answers questions regarding procedures and resolves discrepancies regarding receipts, delivers, warranties, repairs and surplus property.

• Trains and directs the work of student assistants’.

2001-2002 : STORM RECRUITMENT AGENCY

POST: BOX ATTENDANT / RTCH TRUCK OPERATOR

Duties and Responsibilities

• Unload inbound shipments safely and move product to storage locations.

• Efficiently stack and store the merchandise in the appropriate areas.

• Ensure inbound and outbound shipments are accurate and free of damage.

• Report quality variances.

• Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped. Perform picking duties in an efficient manner that meets customer service standards.

• Efficiently move product from staging and/or storage areas into rail cars or trailers.

• Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment.

• Use radio frequency equipment for picking, receiving, put away, and load functions, as required.

• Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion.

• On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.

• Operate all equipment in a safe and efficient manner following prescribed work methods.

• Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.

• Assist in physical inventories.

• Ensure proper stock rotation.

• Maintain a clean, neat, and orderly work area. Assist in maintaining the Security of the warehouse.

• Conduct operations in a manner that promotes safety. Comply with OSHA and MSDS Standards.

• Perform or assist in building, grounds, and equipment maintenance as required.

1992-2001 : PECAP ENTERPRISES

POST: PLANT OPERATOR

Duties and Responsibilities

• Operator and Repairing bulldozers and rollers

• General maintenance and repair of machines

• Operating various machines like graders and wheel loader

• Assisting with the preparation of operating and maintenance procedures and job plans associated with powerhouse mechanical systems

• Preparing and maintaining operation, maintenance and calibration data logs and records for regulatory compliance, audits and reports

PERSONAL ATTRIBUTES

With the various leadership roles that I have held, I have developed excellent interpersonal and communication skills and high level sense of responsibility, honest, independent and team player upholding high level of integrity and professionalism

PROFILE

A hardworking and quick learner with the ability to understand and follow safety procedures. Able to communicate effectively with people and a team player with an ability to work with minimal supervision in any environment

SKILLS AND COMPETENCY

• A high level of concentration is probably the most crucial skill a forklift driver needs to possess due to the potentially dangerous nature of the work.

• Disciplined enough to follow the strict health and safety rules that are in place.

• Good preparation and organizational skills are very useful particularly when working in adverse conditions.

• Academic skills are not hugely important in this line of work but some basic mathematics skills would help when working out weights and distances.

• Due to the nature of the role, drivers will need to work closely with numerous types of employee from their own company as well as people working on behalf of other employers such as lorry drivers. Good teamwork and communication skills are also important when working with other forklift drivers so as to work together as safely and effectively as possible.

HOBBIES

• Travelling and adventure

• Swimming

• Socializing

AVAILABILITY

Immediately

REFEREES

1. DAVID MAINA

P.O BOX 283**-*****

NAIROBI

TEL NO: +254***-***-***

2. DOMINIC MUINDI