Customer Service Data Entry
Resume:
THERESA BEY
*** ********* *****. ******* ** *****
Objective: To obtain a challenging position with growth possibilities environment where my skills and abilities could be used to mutual benefit.
Work History
09/ 06-Present National Distribution Center 7139 SouthLake Pkwy
Morrow GA 30260
Office Manager/Logistics
Plan, implement and control flow of goods or services. Overseeing personnel,calculating & imputing payroll,adjusting Inventory when vaiance accur. proceessing weekly and monthly Billing. Combine accounts, auditing and investigating, Reporting To corporate financial reports
08/04 -09/06 Phoenix, Whrs.
IA Colony Road, Jersey City, N.J. 07305
Senior Customer Service Rep./ EDI Specialist
Handling their largest account, processing EDI orders. Making sure orders are routed and, carriers pick on time to avoid charge backs. Working closely with the warehouse so that orders can go on out in a timely manner, making sure containers come off the pier so orders can go out on time. Monetizing inventory, handling any problems that may arise.
07/01 — 07/04 Preferred Freezer Service
100 Polar Way, Jersey City, N.J. 07305
Senior Customer Service Rep.
Taking customer orders, faxing, filing, mailing, working closely with the receiving and shipping managers, processing EDI orders, heavy phone interaction as well as maintenance of one of there largest accounts.
05/98 — 06/01 Trans Technology Engineered Rings
70 E Willow Street, Millburn, N.J. 07305 Senior Customer Service Rep.
Taking customer orders, editing customer orders from faxing, editing customer blanket orders, proof reading acknowledgements, shipping samples and creating customer part numbers. Cross reference part number, expediting customer back orders, doing corrective billing, data entry interacting with shipping, monetizing inventory processing return authorization all on as 400.
02/95 — 05/98 Fisher Scientific
52 Fadem Road, Springfield, N.J. 07081
AR/AP
Data input: answering telephone per established company goal, possesses business knowledge and understanding of terms. Gross margin, list us cost etc; ability to learn within a limited time frame. Work cooperatively with variety of department and individuals interface effectively with the customer: resolve customer problems with reference to orders claims credit and billing: close communication with out distributing center to insure all shipments are process keying in the data using AS400 system and exhibit good stress management skill.
07/94 — 02/95 Blue Cross and Blue Shield of New Jersey
3 Penn Plaza East, Newark, N.J. 07105
Customer Service — Data Entry
Responsibilities receiving providers information updates; making sure all information was complete and correct; calling doctors for additional information if needed; keying in all data from doctors paper work on WHO'BLUE and CICS system (IBM); filing; faxing additional information to doctors.
04/94 -07/94 Affiliated Service Corp.
276 Hamiton Street, Rahway, N.J. 07065
Customer Service — AR
Responsibilities included; handling deposit collection; handling correspondence and documentation request; resolving customer problems in courteous manner. Answering all telephone calls; investigating
customer complaints about service billing or crediting account; order taking; verifying shipment information; keeping track of all returns authorization; making sure prices were correct ; data entry all incoming orders.
01/88 -10/93 Adler Royal Olivetti USA
765 US HWY 202, Somerville, N.J. 08876
Customer Service
Duties and responsibilities included; data entry all orders, answering all incoming telephones calls; investigating customer complaints about service; billing or crediting, examining records: such as computer printouts; correspondence and converse or corresponds with customer to
obtain facts regarding orders or credits; also determined accuracy of customer complaint to determine responsibility for errors. Keeping track of all return authorization, process orders and credits on C.R.T. trace orders and verify shipping information to key in new accounts; making sure that billing and pricing was correct.
09/87 — 01/88 Aratex Service
740 Frelinghuysen Avenue, Newark, N.J.
Production Clerk
The purpose of the Production Clerk was to take all clerical typing duties away from the plant supervisor. Compute the daily piece work; sheet record on loss summary sheet, adjusted pay rates; kept track of absenteeism; calculated the time cards; warning on employees set up and maintained; filing for plant manager; checked weekly inventory; coordinated with purchasing to order plant supplies maintained plant/ department labor graphs. Responded to memos. Handled award and recognition program for plant workers.
Education: Weequahic High School, Newark, N.J. Major: Business Administration
Essex County College, Newark, N.J. Major: Business Administration
Skills: Data Entry, Word Perfect, Word Processing, EDI, Email, Faxing ,CICS system , AS400, UPS, OASIS,T-LOGIC, ACCUPLUS.
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