Customer Service Quality Assurance
Resume:
Amy J. McHugh
Dedham, MA. 02026 **********@*****.***
EXPERIENCE
Ditson Elementary School – Billerica, MA 10/09 –6/11
Paraprofessional; Special Education 8/10 – 6/11
• Assisted students with daily school work
• Assisted Head Teacher with all teaching duties
• Conducted reading groups
• Administered math and spelling tests
Cafeteria Aide 10/09 - 6/10
• Monitor lunchtime cafeteria
• Assist all students with any issues that may arise
B’s Purses – Louisville, KY 7/09 – 6/10
Massachusetts Design Director
• Assist clients with designing all B’s products
• Manage and mentor a consistently growing team of Designers
• Advertise and promote company and products throughout Massachusetts
anna william, LLC – Newburyport, MA 6/05 – 7/09
Manager of Consultant Operations
• Conduct interviews for potential Independent Design Consultants
• Train new employees on anna william product as well as the mission and vision of the company
• Manage and mentor a team of 80 + Independent Design Consultants
Independent Design Consultant
• Assist clients with designing anna william products
• Advertise and promote business through special events and networking
• Provide quality customer service to all anna william clients
ALS Association Massachusetts Chapter – Dedham, MA 5/06 – 5/08
Special Events
• Planned charity events including solicitation of sponsorships and auction/raffle items
• Developed marketing and creative ideas to enhance events
• Indentified and built relationships with community and corporate leaders
• Created and wrote “Inspire” Patient and Caregiver News, a monthly publication for our members
• Implemented fundraising programs and assisted in tracking association monies
Progress Software Corporation - Bedford, MA 3/98 -7/02
Quality Assurance Specialist 1/01 -7/02
• Coordinated Trade Show Booths, customer relations and booking of products
• Contacted vendors, hotels and conference staff to ensure smooth running shows
• Provided support for the Director of Course Development, Progress Writers, Developers and Trainers
• Co-wrote the Testing and Training Manual for Course Development
• Tested and demonstrated training software
Education Training Coordinator 3/98 – 1/01
• Provided support to Instructors by processing student registrations and coordinating education classes
• Processed contracts, time sheets and expenses reports for the Consulting Department
• Maintained license agreements for Progress Application Partners
• Acted as back up to Contract/Billings Specialists in their absence
Cambridgeport Bank – Lexington, MA 5/95-3/98
Customer Service Representative
• Corresponded with and provided service to new and existing customer base
• Conducted sales meetings for co-workers
• Member of Cambridgeport Bank’s newsletter committee, developed branch newsletter
EDUCATION
Currently enrolled in The Interior Design Institute Online course
Northeastern University, Burlington, MA Major: Business and Computer Software
Salem State College, Salem, MA Major: Communications and Liberal Arts
University of Lyon, Lyon, France Major: French Language
COMPUTER EXPERIENCE
Windows 95, 98, 2000, XP and NT, Microsoft Word, Excel, Powerpoint, all internet search engines
VOLUNTEER
Vice President Ditson Elementary School PTA 2009-2010
Secretary Ditson Elementary School PTA 2008-2009
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