Systems Engineer

Vance Sullivan

With ** years of experience in the Information Technology field, I am seeking to obtain a responsible position in a company, where my experience, accomplishments, and proficiency will benefit the company and allow me the opportunity for growth.

Professional Experience

Ohio Savings Bank 1998-Present

Systems/Internet Engineer 2008-present

Responsible for website availability, reliability, performance and maintenance. And the design of infrastructure related to web based application platforms in a 95% virtual environment.

Implement and manage public and internal IIS and for all sites and services.

Design and manage all DMZ communication and security for Bank websites

Manage internal and public DNS and namespaces for Bank websites

Working extensively with developers and dba’s on Oracle and .NET applications.

Configure and manage Microsoft Message Queues to communicate with vendors

Create Powershell and VB Scripts to support and maintain environments

Experience with VMWare console and Infrastructure Client

Working closely with developers on builds, and code migrations

Experience working with Cisco CS and WLBS in web farm environment

Experience working with Citrix and Terminal Service applications

Working in a team environment, I have been commended for speed, accuracy and dedication.

Systems Administrator 2005-2008

Responsible for design and management of Windows Servers and technology research. Provide reports on system performance, as well as future projections and equipment requirements. Primarily working with 50-100 third-party applications

Serving as Lead Engineer on Projects to implement new/upgrade existing systems

Designed and managed BMC Performance Monitor (Patrol) environment

Setup and maintain VSS Databases and user accounts

Implement and manage McAfee Host IPS system for DMZ Web servers

Install and manage BMC Control-M scheduler/file watcher for job processing

Maintain SQL database for all Bancware applications

Maintain NetIQ Security system for User and Group management

Ensure that Symantec Antivirus signatures are up to date on all servers

Worked 20-40 incidents a month maintaining a 95% SLA

Configure and manage Group Policy and AD for the Bank

Working in a team environment, I have been commended for hard work and dedication.

IT Infrastructure Analyst (Team Lead) 2003-2005

Responsible for the daily activity of the Break/Fix team in Desktop Services and all blackberry and VPN support. Solving over 500 cases a month, with over 95% within the Bank’s SLA.

Provide direction for Help Desk and Desktop team on AD structure and security

Testing and documenting virtual pc configurations for future implementation

Keeping monthly stats and flow charts on team and individual performance

Conducted team meetings to discuss trend analysis and process improvements

Supervising a team of four. Often being commended for speed and excellent customer relations.

Desktop Analyst 2000-2003

Responsible for configuration of all hardware and software for Downtown and remote locations. Also project monitoring, acting as a liason between IT and business customers.

Working in a team environment, I have been commended for quick response, courtesy and fast problem resolution.

Technical Assistant 1999-2000

Responsible for requests for new technology and assessment of future department needs (ex. space, network connectivity, pc’s and laptops)

Commended for expedient action and resolution of client requests

Help Desk Counselor 1998 - 1999

Responsible for providing technical support on a variety of bank products and systems including Mainframe and Microsoft systems

Estimated 70 calls a day. Commended by staff for product and system knowledge

The Cleveland Foundation 1994 - 1998

Program Assistant

Responsible for grant monitoring and status report writing in the Civic Affairs and Economic Development area.

served as Technical Support Specialist for Foundation staff

served as Assistant Editor for FHCCF biennial report

Commended for creativity, excellence and proficiency.

Education/Certifications

MCITP Windows Server 2008 Administrator

MCTS Active Directory Design and Configurations

MCSA Windows 2000, Network Infrastructure

Solutient, Implementing and Administering IIS 6.0

TSG, Managing a Windows Environment with VB, ADSI and WMI

Cuyahoga Community College, Computer Studies

Cleveland State University, Accounting, Computer Maintenance

Diploma, Jane Addams Business Career Center, two year data processing certificate

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