Customer Service High School

*** *. ********* **. 323-***-****

Montebello, CA 90640 ***************@*****.***

Objective To use my excellent work ethic to earn a stable position and form a lasting career within the company.

Experience

Backstage Web Inc.

Culver City, CA 90032

Customer Service Rep./

International Shipping

March 2008-Current

• Promoted from Warehouse Personnel, to Shipping Assistant, to Customer Service/ International Shipping Manager.

• Answer phones and assist customers

• Reply to customers’ email requests

• Oversee shipment of all international orders

• Resolve issues with deliveries of orders

• Knowledge of FedEx shipping software

• Data Entry

• Previous experience with picking and packing delivery orders

Hollywood Video

Pico Rivera, CA 90660

Shift Leader

October 2006-September2007

• Promoted to Shift Leader from Customer Service Rep.

• Held key to the store and opened as well as closed the store

• Delegated duties to CSR's under my supervision

• Handled customer service

• Maintained store cleanliness

• Trained new employees

Subway Restaurant

Montebello, CA 90640

Customer Service Rep.

July 2006-October 2006

• Handled customer service including operating cash register as well as preparing customer orders

• Maintained store cleanliness

Education • Schurr High School 2002-2006

Completed all necessary courses for High School Diploma while achieving Honor Roll on several occasions

• Some college education

Qualifications

• Always trying to take initiative

• Great people skills

• Able to work well on a team

• Willing to take lead on team projects

• Able to work well under pressure

References provided upon request

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