Customer Service Manager
Resume:
SHAKEYSHA J. SHELTON
Pine Bluff, Arkansas 71603
*************@*****.***
OBJECTIVE
To obtain a position with your company
EDUCATION
Master of Business Administration, Management Expected- November 2013
American Intercontinental University Online 4.0 GPA- A= 4.0
Bachelor of Science, Accounting December 2011
University of Arkansas at Pine Bluff, Pine Bluff, Arkansas 3.4 GPA -A = 4.0
SKILLS
Microsoft Word, knowledge of Excel, PowerPoint, 10-key
Activities
Member, Alpha Kappa Alpha Sorority Incorporated (2010-present) Member, Honors College (2009-2011)
Member, Management club (2012- present) Treasurer, Alpha Kappa Mu National Honor Society (2010-2011 )
RELEVANT COURSE WORK
Business Ethics Research for Decision making Principles of Economics I & II
Business Math A managerial Approach to Marketing Principles of Management
Principles of Marketing Auditing Advance Accounting I & II
Managerial Accounting Cost Accounting Business Statistics
Organizational Behavior Business strategies and policies Intermediate Accounting I & II
EXPERIENCE
Financial Service Representative, Simmons First National Bank, Pine Bluff, Arkansas August 2010-August 2011
• Demonstrated trust by handling approximately $35,000 per day and ensured a balanced cash drawer.
• Maintained customer complaints and provided excellent customer service.
Assistant Manager, Family Dollar, Pine Bluff, Arkansas July 2009-May 2010
• Excellent communication and organization skills demonstrated in customer service and store appearance.
• Supervise two employees on a daily basis and performed inventory checks to detect loss prevention.
• Proven quick learner; promoted from Sales Associate to Assistant Manager in one month.
• Demonstrate trust by handling approximately $2000.00 per day, open and close store, made bank deposits and posted debits and credits in ledger.
Cashier, McDonalds, Pine Bluff, Arkansas July 2008-November 2008
• Provided outstanding customer service in person.
• Resolved customer complaints effectively and efficiently.
• Operated touch-screen computerized cash register.
Carhop, Sonic Drive Inn, Pine Bluff, Arkansas June 2006- July 2008
• Delivered food as prepared in a prompt and courteous manner.
• Created a positive experience for customers by resolving complaints effectively and efficiently.
• Greeted customers in a friendly and professional manner.
• Insured all money collected was accurate.
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