Sales Engineer
Resume:
David Lawler
I have an enormous amount of experience with technical support, both in the pre-sales as well as the post-sales arena. I have over 10 years experience in resolving customer issues, trouble shooting, supporting both hardware and software products, particularly Solaris, Linux, Windows, LANs, WANs, and SANs. I am known for creating & delivering written communications in the form of procedures, documentation and web based wikis. I can multi-task and manage multiple issues simultaneously. In addition to my technical skills, my best asset is my ability to establish long lasting and strong relationships. I am self-sufficient, entrepreneurial, organized to a fault and have exceptional writing and verbal communication skills.
*****.*******@*****.***
Pre/Post Sales Engineer: Skilled in multiple disciplines with a diverse background and a natural ability to create long lasting and mutually beneficial customer relationships.
Managed all aspects of the customer relationship, both technical and non-technical.
Cultivated and maintained face to face customer relationships of the highest quality.
Ability to interface and effectively communicate with all levels of Management.
Enterprise level troubleshooting skills in multiple disciplines on multiple platforms.
Excellent documentation skills for both technical procedures and manufacturing processes.
Designated an “Expert” in Storage by Sun’s internal review process.
Designed, installed, and maintained multiple Enterprise Server/Storage systems.
TECHNICAL QUALIFICATIONS:
Solaris, Linux, and Windows.
Certified Solaris System Administrator and Certified Solaris Network Administrator.
Sun Servers, both Sparc and x86, IBM XIV/Storwize, Intel.
Hitachi, Sun, IBM, Xyratex, XIV, Diligent, RAID, SAN, NAS, FC, SCSI, SAS, SATA, LSI, Mellanox,
TCP/IP, DNS, NIS, NFS.
HTML, CSS, Dreamweaver, Javascript, Video editing.
PROFESSIONAL EXPERIENCE:
Field Applications Engineer: Xyratex International, Fremont, CA. May, 2008 – Present
*Key member of the IBM account team and was integral in growing their business into Xyratex's largest customer.
*Managed the XIV project while working to win the Storwize v7000, ProtecTIER, and second gen XIV business.
*Interfaced directly with IBM procurement and owned the relationship as the main Xyratex point of contact.
*Coordinated between Engineering, Quality, Manufacturing, and Sales to solve complex customer issues.
*Developed and presented product presentations, new product training, failure analysis procedures, RMA processes, and repair procedures used by both Xyratex as well as IBM.
*Conducted troubleshooting and root cause analysis on multiple products.
*Created and maintained internal knowledge base used by various internal Xyratex departments.
UNIX System Administrator/Consultant: Taos, San Jose, CA. November, 2007 – May 2008
*Performed Storage/SAN and Solaris System Administrative duties.
Linux System Administrator: Lawrence Livermore National Laboratory, Livermore, CA. July, 2007- Oct, 2007
*Performed Red Hat Linux and Solaris System Administrative duties.
*Documented procedures and trained users and administrators on their use.
*RIF after contract change-LIFO.
System Support Engineer: Sun Microsystems, Pleasanton, CA. January, 2000 – July, 2007
*Interfaced with customer management teams and customer technical resources on a regular basis.
*Mentored other engineers and conducted transfer of information training presentations.
*Technical lead for the East Bay region.
*Addressed complex technical issues and difficult customer management issues.
*Installed and maintained all types of Sun Hardware, both servers and storage.
*Troubleshot complex customer problems related to software and hardware issues.
*Performed advanced System Administration functions for customers.
*Performed preventative maintenance, system analysis, and tuning on customer systems.
*Provided customers with technical recommendations on all aspects of running the data center.
*Monitored and alerted customers to critical issues that could have potentially impacted their up time.
Web Site Design: SineWave Solutions, Richmond, CA January, 1998 – January 2000
*Designed commercial Web sites.
*Provided support for Solaris related issues.
Owner/Operator: Fremont Brewing Company, Fremont, CA. July, 1993 – January, 1998
*Managed all operational and financial functions of the business.
*Hired and trained all new employees, totaling 150+ over 5 year period.
*Preformed all human resource functions.
*Conducted financial, trend analysis of profit and loss, and cost of sales statements.
*Conducted all aspects of vendor relations, purchasing, and inventory control.
*Performed all marketing and promotional campaigns through various media outlets.
*Interfaced with regulatory agencies
*Brewmaster, overseeing brewing operations.
EDUCATION:
B. A. Biological Sciences, University of California, Santa Barbara 1990.
Professional Development:
-Fundamentals of the Java[tm] Programming Language
-Migrating to OO Programming with Java Technology
-Java Programming Language
-Grep, Sed, and Awk Programming
-Shell Programming
-PERL Programming
-C and C++ for Non-Programmers
-Sun Fire T2000 Server Administration
-Solaris 10 New Features for Experienced Solaris Sys Adm.
-Sun Fire X4100/X4200 Server Installation, Maintenance and Troubleshooting
-Hitachi 9900 Installation, Configuration and Maintenance
-Hitachi 9970V/9980V Installation, Configuration and Maintenance
-Hitachi 9900 Software Solutions
-Akibia Storage Area Network (SAN) Workshop
-Troubleshooting Storage Area Networks (SAN)
-Sun StorEdge T3 Advanced Troubleshooting
-Veritas Volume Manager
-Veritas Advanced Volume Manager
-Disk Management with DiskSuite
-Storage Management with Backup
-Volume Manager with SPARCstorage Array
-Volume Manager with StorEdge A5000
-Solaris System Administration I
-Solaris System Administration II
-Solaris TCP/IP Network Administration
-Administering Security on the Solaris Operating Environment
-Fundamentals of Solaris 8 Operating Environment
-Fundamentals of Solaris
-E10K Installation, Administration and Maintenance
-E10K Advanced Maintenance
-15K Support Maintenance and Administration
-Sun Fire Field Maintenance and Support
-Solaris System Performance Management
-Solaris 2.X Essentials for System Maintainers
-Sun Enterprise Server Maintenance
-Sun Desktop Systems Maintenance
-Sun Systems Fault Analysis Workshop
-Solaris 2.X Internals
-Sun Enterprise Cluster Administration
-Enterprise Cluster 3.0 Administration
-Sun Fire (TM) B1600 Blade Chassis Integrated Switch Config
Contact this candidate