Supply Chain Customer Service

Fredric Itkin

*** *. ********* *** ***/***-****

Lindenhurst NY 11757 http://www.linkedin.com/pub/fredric-itkin/0/858/b75/ fswfu4@r.postjobfree.com

SUMMARY

Veteran of I-series system administration and support, RPG/COBOL programming and development and project management, Database management and systems analysis with established track record of using technology to solve business problems and improve performance in many applications and industries. Significant experience in systems administration, integration and assessment, performance analysis, MAPICS, ERP, Supply Chain, EDI, design, coding, testing, QA, and project planning in full product life cycle (SDLC). Demonstrated client/user liaison skills. A solid team player with proven problem-solving and trouble-shooting ability in a fast-paced environment.

TECHNOLOGY

AS400, DB2/400

Client Access/Hawkeye

RPGII/III/IV/ILE/Free/XML

CLP. Subfiles, COBOL/400

AS400 & ROBOT Scheduler

Journaling/Triggers

Prototyping/Binding

Service Program/CGIDEV

Query400/Embedded SQL

DBU/EZVIEW/SQL/SEQUEL

FORMSPRINT/EMAIL

Report Layout Utility

Catapult, Coolspools

TCP/IP/FTP/NDM/DDM

ALDON/MKS CMS

PROGEN/PROGEN Plus

ITERA High Availability

MAPICS, MAPICS XA

EDI (Premenos & Gentran)

London Bridge Systems

S/38, S/36

PROFESSIONAL EXPERIENCE

Easter Unlimited, Inc Carle Place NY Sr. P/A RPG AS/400(System i) Staff 3/2010-10/2010

* Improved systems and support for simpler user interfaces, accounting, financial, wholesale, manufacturing, shipping and export-import activities. Utilized tools creating Excel from AS400.

* System support for scheduled jobs and updating of Excel shipping schedules on 400.

Independent Consultant AS/400, Long Island, NY 7/2007-2/2010

RPG Developer/Business Change Analyst, AS400 System Support, RPG III/IV/ILE/Free

* Improved electronic financial and accounting systems for more efficient legal collection activities with a 15% increase in efficiency. Law firm, Rubin and Rothman LLC.

* Enhanced electronic systems and system support with improved WM System Operations with RPG and MAPICS knowledge for a smooth transition under new ownership with a 10% increase in productivity, efficiency, leading integration of MAPICS modules, MRP, supply chain, with other software by functional business analysis, requirements, blueprints and documentation for SOX compliance through full product life cycle (SDLC). Tasks included System Operator functions. Employee of consulting company (Tek Systems)

TDK Electronics Company, Garden City NY 4/2006 to 7/2007

Senior P/A, A/S 400. RPGIII/IV/ILE Developer/Analyst/System Support

* Provided insightful analysis, EDI Interfaces, specifications and team leadership in the use of data for order entry, sales and distribution, improving revenue and cut costs by 10%.

* On the front lines of system support, maintenance, development and enhancement of supply chain systems to meet SOX compliance requirements via full product life cycle. (SDLC).

Independent Consultant AS/400, RPG III/IV/ILE/Free Developer/Analyst/Support 6/2005-3/2006

Long Island, NY

* New development using RPGIV/ILE was completed improving accuracy of printed output of direct mail marketing resulting in a 10% decrease in costs. Century Direct Co. LIC, NY

* Enhanced Reservation Systems and Tour Inventories for a major player in travel industry resulting in significant increase in customer retention and a 10% reduction in travel protection insurance cost and a 15% increase in reservations productivity and efficiency. Indigo Partners Fairfield CT

Fredric Itkin, page 2

George Weston Bakeries, Long Island NY 10/2003-5/2005

AS/400 RPG III/IV/ILE Developer/Systems Mgr

* Took a lead role in system analysis, coding and testing ERP systems including independent distributor settlement to provide smooth transition from Mainframe to the AS/400.

* Provided insightful analysis, specifications and team leadership in the use of data for the sales and distribution, which improved revenues and cut costs

* Led group of programmer/analysts in maintenance, development and enhancement of supply chain systems through full product life cycle (SDLC). Managed costing project to meet Sarbanes Oxley compliance requirements. Administered program updates on both systems.

* Utilized EDI and Scan Based Trading (E-Commerce) Initiatives to increase e-commerce sales by 10 percent and cut costs by 12%.

Independent Consultant AS/400, RPG Developer/Analyst/System Support 1/2003-10/2003

RPG III/IV/ILE, Long Island, NY Dynax Solutions

* Analyzed and implemented AS/400 systems development improvements to revenue generating systems to accelerate cash flow receipts by 10% for a major automotive processor of imported and domestic automobiles.

* Converting supply chain management systems, including modified VAI code, for a music publishing company to RPGIV/ILE and rewrote them to improve efficiencies in royalty accounting, inventory, warehousing and distribution systems resulting in a net revenue increase of 10-15%.

* Conversion of S/36 System to AS/400 RPG for a childrenswear company, resulting in a 10-15 percent increase in efficiency and a 25% reduction in maintenance costs.

* Enhanced Spectrum application for a commercial wall-covering company for a 10% reduction in billing and accounts payable costs.

JP Morgan Chase – New York, NY (Credit card Services) 1998-2002

Sr. P/A, RPG and COBOL, Sr. Tech. Officer, and Programming Mgr AS/400 (Hands on)

Designed, coded and tested 20 new financial systems and enhancements to existing architecture, including upgrades to meet Y2K compliance standards and insure seamless use of systems through a critical transition period via SDLC methodology

* Improved tracking of collector productivity and efficiency through the development and use of knowledge-based tools enabling management to gauge progress and identify deficit areas.

* Enabled a knowledge-based transfer of data centers seamlessly relocating and converting other systems to support nearly 100 users without any service interruption.

* Provided product and application support to the business unit improving reaction times and speeding up customer service levels and improving user satisfaction.

* Assessed, screened and selected new staff for future projects.

* Utilized insightful analysis and team leadership in the use of data for the collection and recovery departments, which improved revenues and cut costs.

RELATED PROFESSIONAL EXPERIENCE

* Staff Builders – New Hyde Park, NY Home Health Care Provider

Senior Programmer/Analyst & Project Coordinator, AS/400, Billing, A/R and A/P projects

* CLR/Prentice Hall – New Hyde Park, NY Tax Software- Systems Analyst, AS400 RPG

EDUCATION

M.A. – Computer Science, Hofstra University – Hempstead, NY

M.A. – International Business, American University – Washington, D.C.

B.A., New York University – New York, NY

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