Software Systems

Location:

Posted:

November 17, 2011

Jason R. Wirick

Johnstown, Pennsylvania 15904

Email: *******@*****.***

OBJECTIVE

To obtain a PC/Phone Support Specialist position where my experience and education can be utilized.

EXPERIENCE

Diagnosed hardware and software problems and replaced defective components

Maintained and administered computer networks, hardware and software systems and all computer/system configurations

Fielded help desk calls for an enterprise of over 2000 employees

Determined hardware and software requirements for recommended changes to improve systems and network configurations

Conferred with network users about how to solve system problems

Analyzed equipment performance records to determine the need for repair or replacement

Trained customers in computer system use

Maintained inventory of parts for emergency repairs

Assisted with migration of Servers from Windows NT to Windows 2000

Set-up video systems, CCTV security systems and Comdial phone systems

DX-80 Certification

EMPLOYMENT HISTORY

2010-2011 Goodwill Industries Johnstown, PA

2003-2006 Data-LAN Systems Johnstown, PA

2001 to 2003 Allegheny County Juvenile Courts Pittsburgh, PA

2001 Aurora Computer Systems Johnstown, PA

2000-2001 Three Rivers Youth Pittsburgh, PA

1999 to 2001 Andrew Gerard Group Johnstown, PA

EDUCATION HISTORY

ICM School of Business and Medical Careers Pittsburgh, PA

Associate’s Degree – Network Administration

Greater Johnstown Career and Technology Center Johnstown, PA

Diploma – Data Processing and Engineering – Valedictorian

REFERENCES FURNISHED UPON REQUEST