Operations Supervisor

TOBY D. WILLIAMS

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*** ******* ****** • Keller, TX 76248

410-***-**** • ************@***.***

OPERATIONS/LOGISTICS MANAGER

Top performing professional with 12+ years experience in planning, organizing, directing, and evaluating high-volume operation and logistics processes. Dynamic self-motivated team player and leader with an unparalleled work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, highly capable of partnering with clients, vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks within a company.

Customer Service • Interviewing • Expense Control

Operations Management • Team Facilitation • Training/Development

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CAREER ACHIEVEMENTS

Successfully developed a new system to manage truck assignment and availability.

Saved hours and prevented delays by re-arranging the flight assignments, to reduce overtime by an average of 10 hours per week.

Reduced driver idle time by 10% by positioning them in key locations before day’s end.

Increased mileage of the company drivers by 100 miles per day.

Created additional routes to maximize driver’s daily potential, which resulted in additional revenue for the owners/operators.

Managed van line with 4500+ packages delivered per day with minimal exceptions and consistent destination scan of more than 99%.

Restructured area, which decreased the number of packages that did not go out for delivery.

Accomplished company goal of processing 20% of all packages that came through the building.

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PROFESSIONAL EXPERIENCE

LSG SkyChefs DFW Airport, TX 2008-Present

Supervisor

• Supervise 100+ employees that cater flights at DFW Airport.

• Responsible for employee hours and controlling overtime costs, while maintaining that various shifts are properly staffed.

• Re-route employee assignments to adjust to customer issues.

• Report and investigate any accidents and/or injuries, and ensure employees use safe work habits.

• Collaborate with various companies to achieve common goals.

• Interview potential driver candidates.

Cowan Systems Baltimore, MD 2007

Dispatcher

• Supervised fleet of 45 long distance freight carriers 24 hours a day to maintain Department of Transportation compliance.

• Responsible for and maintained extensive vehicle records.

• Ensured drivers didn’t break DOT laws by accruing overtime.

• Analyzed and planned routes to ensure efficiency.

• Handled all customer service issues related to assigned fleet.

• Assisted with maintenance of safety, vehicle, and payroll functions.

• Scheduled pick up and deliveries based on availability of fleet.

FedEx Ground Baltimore, MD 2004-2007

Service Manager

• Managed staff of more than 40, including part-time service manager, package handlers, and clerks.

• Responsible for training of QA processes; service quality and data quality results and ranking.

• Provided communication and feedback to direct reports and upper management including conducting bi-weekly conference calls with Regional Operations Engineering Manager.

• Responsible for training, safety, retention, scanning, productivity, and service goals.

• Analyzed various reports that included customer package information, overnight service with explanation of results and cost control analysis.

Progressive Insurance Baltimore, MD 2002-2004

Claims Adjuster

• Oversaw investigative field reporting for all assigned cases.

• Investigated claims to resolve liability disputes.

• Evaluated case specific collateral damage and bodily injury.

• Processed estimates and payments through negotiation with company vendors.

• Reported investigation results including fraudulent claims.

United Parcel Service-UPS Raleigh, NC 1998-2001

Shift Supervisor

• Managed staff of more than 25, which included employees that loaded long distance trailers and sorted packages to the proper location, and employees that sorted and bagged smaller packages to prevent damage by larger packages.

• Inspected transportation vehicles in order to maintain company regulations.

• Trained staff on operational duties, safety, and service goals to maintain productivity.

• Maintained documentation for Hazardous Material (HAZMAT) transportation in compliance with state and company regulations.

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EDUCATION:

B.S. Business Management, North Carolina State University, Raleigh, NC

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