Technical Support Specialist

Email: ****.******@*****.*** Phone: 252-***-****

Rita Pulera

Technical Support Specialist

Solutions-focused professional with 8+ years experience providing swift and client-focused technical support to 250+ Users. Familiar with a variety of common operating systems, applications and hardware, with the proven ability to master new tools and technologies rapidly.

Mar 2011 – Jun 15, 2011 Compucom Systems, Inc.

Desktop Support technician (Compucom/State Farm) (Project completed successfully)

* Traveled to State Farm Offices to install wireless network backup system (Cradle Point, ATT, Sprint, Verizon).

* Performed testing to produce reports to verify functionality.

* Responsible for scheduling appointments with NC State Farm agents and confirming with IVR.

Aug 2010 – Feb 2011 Compucom/The Pantry

Desktop Support technician (Contract postponed for budget reasons)

* Traveled to various stores to upgrade POS Systems using scripts and replacing hard drives.

* Replaced and Installed new CBT (Training) computers in scheduled stores.

* Installed new Hypercoms and Marathon Credit Card Machines.

* Performed testing to produce receipts to verify functionality and analysis reports.

* Performed upgrades on RDW system and Nexgen software.

* Trained other technicians in the installation process using scripts and hardware.

Sep 2009 – Mar 2010 Insight Global/Compucom

Desktop Support technician (Compucom/State Farm) (Project completed successfully)

* Traveled to State Farm Offices to install/upgrade new equipment

* Received schedule from Home Office then made appointment for install/upgrade

* Removed old equipment (desktops, monitors and printers) and prepared for shipment to recycling center.

* Unpacked new equipment, (desktops, monitors and printers) set up and installed as per procedures.

* Interacted with State Farm agents/staff to work around their schedules.

* Trained agents and staff on recovering data from old machines and operation of other new equipment.

Apr 2009 – Aug 2009 Compucom/The Pantry

Desktop Support Technician (Project completed successfully)

* Traveled to various stores to upgrade POS

* Added store POS and RDW systems to the domain

* Performed antivirus scans and submitted analysis reports.

* Performed Solidcore software installation on POS and RDW systems.

* Trained other technicians in the installation process of Solidcore.

Sep 2002–Oct 2008 (Paper-Pak) Attends Health Care San Dimas, CA and Greenville, NC

Desktop Support Specialist (Company sold, Laid off-eligible for rehire)

* Repaired/prepared employee laptops/desktops, wireless set ups.

* Did routine Installations and repairs of Microsoft XP/ Vista operating systems.

* Performed Installations of Office 2003-2007.

* As needed, did software installations/restorations, and Cisco VPN.

* Performed network administration (Active Directory Windows 2000/ 2003).

* Set up employees, granted employee access, email.

* Performed Network printing set up and maintenance.

* Accomplished new equipment roll out and set up (200+ HP workstations).

* Oracle Applications (11i) – Set up employee profile and network printing.

* Answered Help Desk calls for help.

* Track-It database for logging and updating Help Desk Calls.

* NAV (Norton Antivirus) client set up, Server Maintenance.

* Installed ADP Software and performed maintenance.

Jan 1998–Sep 2002 (Paper-Pak) Attends Health Care La Verne, CA

Shipping Office Assistant (Promoted to Help Desk)

* Contacted customers, reported/maintained data, Excel

* Correspondence, memos, email. Answered phones.

* Research, assisted customer service and other departments.

* Did order input and shipments in AS400 (Rhumba)

* Created Canadian and other Export documentation.

* Oracle Dept. trainer, pick release, ship confirm orders.

* Assisted IT in Shipping Dept. computer maintenance.

Certifications

* Seagate copper-based cabling certification

* Optio Training Certification

* Basic Supply Chain Management Certification

* Notereader Certification

Education

* Chaffey Technical College, Rancho Cucamonga, CA, copper-based cabling

* Optio Software, Alpharetta, GA, Design Studio

* Cerritos College, Cerritos, CA, Business Administration

* Graduated with Honors from La Mirada High School, La Mirada, CA

References available upon request

Special Interests include: Professional photography/video (digital and film)

and Visual communication (design and reproduction)

Contact this candidate