LOIS RUFFINI

* *** **** ****** • Middletown, NJ *7748

732-***-**** • frqrrh@r.postjobfree.com

Telecommunications professional with business acumen and broad technology expertise, who can deliver bottom-line impact solutions, that span a broad range of industry verticals.

• Expertise in reducing expenditures and increasing performance by strategically planning and implementing effective networks, systems, processes and controls.

• Adept at developing and managing large multi-million dollar technical projects and delivering business solutions on time and under budget.

• Skilled communicator with unique ability to translate business needs to technical teams to ensure a clear definition and understanding strategic objectives.

• Domestic experience in developing and managing vendor services and negotiating provider contracts for technical products and services and service level agreements.

PROFESSIONAL EXPERIENCE

Metropolitan Technologies, Princeton, NJ 2009 to 2011

Project Manager

Project management of telecommunications projects to include: the full RFP process, Vendor Selection, Carrier Services, Vendor Management, tracking project budget and deliverables. Telecom Audits and alternative service selection to reduce spend.

• Lead Project Manager for Telecommunications Projects with major concentration in Government and Education Sectors. The scope of services included: assessment of client infrastructure, generation of RFP documents, assessment and recommendation from RFP responses, and oversight of implementation deliverables.

• Conducted Telecommunications Audits to identify inconsistencies in carrier inventory and billing. Developed an optimized Telecommunications roadmap that included: cost recover from telecom vendors, carrier service optimization and conversion, and client training to ensure billing accuracy. Typical audit engagements resulted in 20% to 30% reduction in annual telecommunications spend

.

Quality Resource Management 2005 to 2009

Project Manager/Consultant

Project management of Cisco IPT rollouts, Telecommunications Billing Audits, Contract Negotiations, RFP development and budget management.

• Project manager of Cisco VOIP deployments legal firms. Services rendered: RFP process, vendor coordination, system design, testing, decommissioning of legacy systems and services.

• Performed Telecommunications Audits to include submittal of credit requests, bill reconciliation and monitoring.

• Negotiated contracts for carrier services, telecommunications equipment and maintenance.

• Redesign of Telecommunications equipment for upgrades, expansions, and improvement of systems efficiencies.

• Management of all A/V and Video Conferencing deployments. Services included: RFP process, vendor coordination, provisioning, testing and training.

Automatic Data Processing, Roseland, New Jersey 1997 to 2004

Manager, Network Development and Systems Planning 2001 to 2004

Spearheaded the research, planning and installation of PBX and Call Center upgrades and replacements across all divisions. The scope of this included: project timeline, budget, billing, management of technical staff, contingency planning and vendor relations.

• Project Manager of carrier services conversions for 160 office locations. This included development of project plan, budget and timeline, assignment of resources, provisioning, vendor management, testing, and disconnect of legacy services. This resulted in a 25% reduction in annual telecommunications spend.

• Renegotiation of four national wireless contracts, resulting in an annual savings of 15%. Extended contract discounts to clients of one division, which created a recurring revenue steam for the division.

Manager, Corporate Telecommunications 1997 to 2001

Managed Corporate Headquarters telecom budget $3.5M annually and a staff of six. Responsible for the daily operations of PBX, Call Center, Video Conferencing, Contingency and System Strategic Planning.

• Project Manager for the phased replacement of PBX and Call Centers in multi site Corporate Headquarters. This included the simultaneous decomissioning of existing systems. Project completed on time, within budget and without disruption in service.

• Responsible for the planning and deployment of all Call Center routing changes and improvements.

• Led the development of electronic corporate directory to include design and training, which resulted in a 35% reduction in annual spend.

• Planned and conducted semi-annual Telecommunication contingency testing for Corporate Headquarters.

US Trust Company, New York, New York 1989 to 1996

Computer Services Officer 1991 to 1996

Management of Turret, Market Data and Dictation Systems as well as Corporate Video network..

• Project Manager for installation of a Corporate Video System and bridge. This included: provisioning, training of coordinators and development of user training manuals. This system resulted in an annual savings of 27% in travel expenses.

• Project Manager for the design and installation of new PBX Systems in branch network. This included: carrier services, project timeline, project budget, vendor coordination, cabling, testing and training.

Telecommunications Analyst 1989 to 1991

Managed the daily operation of PBX, and CAS systems, including network design, technical support and vendor coordination. Managed a staff of 3 operators and 1 on-site vendor technician.

• Managed the design and installation of PBX, Voice Recording, IVR, and Market Data Systems in new corporate headquarters location. Project was completed on time, within budget and without disruption in service.

• Spearheaded Telecommunications contingency planning and testing for three locations.

VENDOR TRAINING

Avaya: G3 System Administration & CMS

Siemens: 9000/9751, 9005, HiCom & PhoneMail System Administration, Advanced System Administration, Data Administration & Networking

CONTEL IPC: Tradenet Administration Complex

VTELE: System Administration

Octel: System Administration

Contact this candidate