Customer Service Sales

Tyris Hurley

**** *. ******** ***., **. Paul, MN 55108

Daytime 651-***-****) Evening 612-***-****)

******.*****@*****.***

Objective:

Summary of Skills:

Airline Safety and Security Procedures Record Keeping Filing Skills

Airline Terminology Office Management Written/Oral Communication skills

Airline Equipment Identification Record Management Type at 40 WPM

Three-Letter Airport Codes Spreadsheets/Reports Leadership Training

Airline Customer Service Faxing/Photocopying Consumer Math

Airline Baggage Handling Reception Skills OSHA Certified

Hospitality Business Math Microsoft Office Specialist

Geography

Phone Screening /Transfer Business Reports

Education:

01/11-Present TCU/IAM Advanced Training Program/Certificate Of Completion St. Paul, MN

Courses – Transportation, Keyboarding/Word Processing, Business Communications, Consumer Mathematics

Studies include:

Airline Equipment Identification – various aircraft by engine placement, physical characteristics, and markings; passenger capacities and seating arrangements for each type of aircraft.

Airline Customer Service Tasks – clear verbal communication skills, problem solving concerning passenger inquiries.

Three-Letter Airport Codes – three-letter airport codes associated with each airport, geography, locating cities and airports on a map.

Airline Terminology – airline terms and their appropriate meaning.

Airline Baggage Handling – handling baggage safely and properly, proper lifting techniques.

Airline Safety and Security Procedures – airport and terminal safety procedures along with security involved with processing tickets and baggage; on-board safety and evacuation procedures

02/10-11/11 Lyndon B. Johnson Job Corps/Finance and Business Certificate Franklin, NC

02/10-03/10 Southwestern Community College/General Equivalency Diploma Franklin, NC

Experience:

11/11-Present Macy’s/Sales Associate St. Paul, MN

Duties Included:

Answering questions about products and promoting their value and best features. Counting cash, processing credit and debit cards, accepting discount coupons, providing sales slips and giving customers change. Performing other tasks as assigned such as stocking racks and shelves, marking prices, preparing displays and taking inventory.

03/10-08/10 Lyndon B. Johnson Job Corps/Intern Office Assistant Franklin, NC

Duties included:

Greeting customers, giving tours of the center, giving detailed directions over the phone, call screening/transferring, mail sorting, photocopying/scanning, distributing, filing, receptionist, sign-in and visitation passes, Microsoft Office programming and scheduling.

07/09-02/10 Food Team, Inc./Temp worker Atlanta, GA

Duties included:

Greeting customers, showing customers to their seats, promptly taking customer orders, efficiently handling customer complaints, line serving, dishwashing, cleaning and setting-up tables, handling/serving food, hospitality and providing courteous and friendly service to a diverse clientele.

Volunteer:

04/10-Present Feed My Starving Children/Volunteer Eagan, MN

Duties include:

Packing and boxing food shipments for needy children in countries around the world.

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