Customer Service Management

**** ******** ******, ********* ** *****

Telephone: 609-***-****

Email: fre8rc@r.postjobfree.com

OBJECTIVE

To secure a career in the Medical, Administration, Customer Service in a reputed organization, which appreciates

professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution

towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMMARY OF QUALIFICATIONS

Methods of Charting, Infection Control, Nutrition and Health, and ICD & CPT Coding

HIPAA Compliance, Electrocardiography, Medical Asepsis/Sterilization, and Specimen Collection

Patient History Documentation, OSHA Standards, Phlebotomy, and Medisoft and Medical Manager

Minor Surgical Assistant, Physical Examinations, Blood Sampling, and Laboratory Techniques

Basic Pharmacology, Microsoft Works & Excel, Urinalysis, and CPR/First Aid

Office Management, Records Management,Database Administration

CAREER HISTORY

Employer : US Army

Position : Production ControllerGS 0303 04

Period of Service : 12/2010 02/2012

Assignments : Had complete knowledge of STAMIS systems along with sustainment support activity

: Interacted on a daily basis with key personnel such as supervisors, technical inspectors

and technicians

: Contacted planner and key personnel for compilation of man hour and cost of parts

based on items and state of disrepair

: Prepared documents and data reports from STAMIS systems reporting items with

Breakdown of operation at each station from disassembly to end processing

: Scheduled and processed work request for work to be performed in house by technicians

Employer : US Air Force

Position Held : Child Care Provider

Period of Service : 04/2010 12/2010

Responsibilities : Supported the social and emotional development of children

: Assisted in the creation of a classroom environment conducive to learning

and appropriate physical, social, and emotional development

: Kept records on individual children, including daily observations, meals served,

and medications administered

: Provided counseling and therapy to mentally disturbed, delinquent or handicapped

children

Employer : US Air Force

Position Held : Computer Technician

Period of Service : 08/2007 09/2009

Accomplishments : Served as a principal point of contact for resolving customer questions or problems

concerning information technology(IT), automation systems, software/hardware

problems, telecommunication troubles and work orders.

: Diagnosed problematic trends and patterns in customer support requirements

Employer : US Air Force

Position Held : Administrative Support Assistant

Period of Service : 08/2006 09/2007

Accomplishments : Performed a variety of clerical and administrative office management support functions

necessary for the accomplishment of flight operations.

: Assisted in establishing and developing administrative office procedures that affect

The efficient flow of work in transaction with sections within the flight

: Scheduled appointments and conferences

: Assisted in preparation of routine outgoing correspondence, reviewing correspondence

For procedural and grammatical accuracy

: Entered and retrieved data using computer terminals and operated copy, fax, and scanner

machines as required

Contd….2/

KEY SKILLS

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Management Event Management Executive Support

Database Calendaring Travel Coordination

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

EDUCATION

CDM Institute : Toms River, NJ

Computer Knowledge : USAF Technical School

Administrative Knowledge : USAF Technical School

College : Central Texas College, San Antonio, TX

High School : Ramstein American High School, Ramstein, Germany

ADDITIONAL INFORMATION

Information Management and Technology Certification Level V

REFERENCES

Available upon Request

Contact this candidate