Customer Service Manager

Howard Friedman

***** ****** *****

Castaic Ca **384

Home 661-***-****

Mobile 508-***-****

********@*****.***

Qualifications Profile

Insightful, results driven well organized and disciplined professional able to work independently or as a team resource. A top performer seeking advancement based on demonstrated achievements. Outstanding work ethic, self motivated, focused on attention to details. Excel at completing tasks accurately and timely.

Experience:

At&t, NTS Technician, Private Line Provisioning Engineer & Installation/ Maintenance/ data specialist. Boston Ma. (2000 – Present)

Installed, provisioned and maintained high-speed networks for Boston Metro and Core area businesses.

Member of Quality Validation team that oversees systems and solutions are installed and maintained to at&t standards

Adapt to ever-changing telecommunications industry by remaining flexible to advances and knowledgeable of new technologies, equipment.

Met with high profile clients to conduct site surveys, discuss business needs and to sustain good customer relations.

Serve as communications liaison between clients, contractors and project managers throughout system installment, configuration and maintenance. Communicated site requirements to customers during site surveys.

Present assignment:

Skilled in 4ESS – attended training in Warrenville Illinois. Upon completion worked on the job training with supervisor and senior technician. Have been the night 4ESS technician in Boston covering the two 4ESS machines in Cambridge Massachusetts for 3 years.

Also supported three other 4ESS switches across the state.

Duties also included on call for all overnight maintenance issues within Eastern Massachusetts. Covering all metro, Core and customer sites with Optical, Electrical (t1, t3, sts1, sts3, etc.), Sonet and analog equipment.

Support outside Plant on Fiber issues. Verify optical failures, OTDR fiber cuts,

1996-2000 - Assistant Manager 99 Restaurant/Pub Weymouth Ma.

Manager of restaurant: Duties included hiring, terminating, training, evaluating, scheduling staff, customer service and supervising 60 employees. Responsible for purchasing inventory, inventory controls and insure compliance with all health, safety and sanitation codes and permits.

1994-1996 The Pit stop Bar & Grill- Carson City Nevada

Bartender/Manager- Duties included Purchasing product, Inventory/Inventory Control, Customer service manager and overall supervision of restaurant.

References available upon request

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