Ryan Johnson

*** ******* ****** ***. ***, Jackson, New Jersey 08527

Phone: 732-***-**** fqt6f6@r.postjobfree.com Cell: 732-***-****

Objective

Conscientious CompTIA A+ Certified individual seeks entry-level, challenging, rewarding position as a Computer Help Desk Technician or Field Technician within a forward-thinking company that will utilize experience, knowledge, and recent training in Technical Support. Professional background includes extensive Customer Service.

Skills

• CompTIA A+ Certification

• Advanced PC Configuration

• Troubleshooting

• Installing Microsoft Windows XP Professional

• Networking Essentials

• Computer Installation, Upgrading, and Repairing Techniques

• Supervising, Motivating, and Training Staff

• Proven Management Techniques

• Effective Independently, as a Team Leader, or as a Team Member

Work Experience

Warehouse Manager/Supervisor/Receiver 2006 – 2010 Direct Buy of the Jersey Shore, Eatontown, NJ

• Managed all aspects of day-to-day warehouse operations

• Supervised and trained a team of 5 members

• Scheduled and prepared merchandise deliveries

• Provided a high level of Customer Service and positive client relations

• Resolved order issues as instructed by corporate office personnel

• Addressed customer questions and concerns regarding maintenance and repairs

• Inspected merchandise; filing claims with corporate office for damages

• Assigned repair technicians to repair damaged furniture in warehouse or in members’ homes

• Unloaded incoming trucks, and occasionally drove 24’ delivery truck

• Inspected and shipped out all UPS & FED EX shipments

Shipping Manager 2000 – 2005 Universal Promotions Inc., West Long Branch, NJ

• Prepared and shipped all orders

• Generated documentation for UPS, FED EX, DHL, & Yellow Freight Services

• Inventory Control

Grill Cook (Part Time Position) 2004 – 2006 Georgian Court University, Lakewood, NJ

• Prepared food items using only fresh ingredients on a daily basis

• Adhered to all safety and sanitary rules

• Operated cash register if needed

Office Supervisor 1990-2000 Inventory Specialist, Inc., Howell, NJ

• Supervised 20 or more employees and work crews

• Safely transported employees throughout the East Coast driving 15 passenger van

• Prepared weekly schedules

• Maintained constant communication with managers

Education/Training

Technical Support Specialist Certificate 2011 T.H.E. Technologies, Toms River, NJ

• CompTIA A+ Certification

• Advanced PC Configuration, Troubleshooting, Installing Microsoft Windows XP Professional, Networking Essentials, and Computer Installation, Upgrading, & Repairing Techniques

• Microsoft 2007 Office Suite

Contact this candidate