Customer Service Assistant

OBJECTIVE

To obtain a part position with a company in which I can use my excellent customer service skills

QUALIFICATIONS

• Library Experience: shelving, moving, restoring, reselling books, and preparing displays

• Proficient with Terminal Digit Filing, Dewey Decimal System, and general computer tasks

• Customer service and retail experience, a good work ethic and eager to learn

EDUCATION

Lesley College, 2004 - 2008

Certificate in Business Support Services

EXPERIENCE

Office Assistant Easter Seals 8/2011 – 12/2011

• Assisted with the creation and organization of client files

• Preformed mailings as necessary

• Performed copying and faxing for various program staff

• Greeted incoming clients and fielded phone calls, transferring to the appropriate extension

Stock Clerk Salvation Army Thrift Store 2/2007 – 5/2007

• Organized floor merchandise to displayed new items,

• Stocked books, videos and proved customer service.

• Ensured a organized work area following company guidelines regarding the cleaning and operating procedures.

• Sorted through old merchandise to mark out of store

Stock Clerk A. J. Wright 1/2006 – 5/2006

• Assisted with pricing clothes to go out to the merchandise floor

• Preformed inventory checks and stocked items as needed

• Cleaned and organized fitting rooms, returning merchandise to floor as needed

Library Aide Lesley University Library 1/2005 – 5/2005

• Assisted Librarian in keeping the university library organized by shelved returned books

• Created monthly displays

• Assisted with office work flow by filing, and photocopying

• Erased marks in books

Information Services Assistant

Medical Records Clerk Newton Wellesley Hospital 6/2002 – 8/2005

• Filed and retrieved patient information using terminal digit filing system

• Filed loose documents into medical records

• Maintained confidentiality and organization of records using terminal digit filing system

Volunteer Library Assistant Medfield Public Library 1999 – 2002

• Cataloged books, and attached stickers to new books

• Created monthly displays

• Assisted office work flow by filing, and photocopying

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