Customer Service Front Desk

Michelle G (Tinney) Brown

**** ******* **** **** **********, CA 95691

EDUCATION

• Accurate, structured, dependable, and Reliable

• Computer literate ( windows XP, Vista, Excel, PowerPoint , Word, and Outlook)

• A team player with excellent customer service experience

• Data and office support, analytical, excellent interpersonal skills

• Familiar with office and clerical procedures

• Excellent organization and strong administrative support skills

• Worked with special education students (training and tutoring)

• Supervised and taught student groups (30-40) advanced reading and English skills

• Computer trouble shooting, installing software, updating and maintenance.

WORK EXPERIENCE

Sacramento City College Tutor/Front Desk

Reading Lab Assistant

August 2009 – May 2010

Part-time

• Filed paperwork/data entry/ continuous front desk management.

• Supervised and assisted students; explained procedures and concepts frequently.

River City High School West Sacramento, CA

Office Attendant

August 2005 to May 2006

Internship

• Delivered and collected attendance for entire school campus

• Helped filed paperwork/ transferred calls/ customer service

• Worked front desk helped students, parents, and staff

Chamonix Coffee Davis, CA

Smoothie and Coffee maker

June to July 2004

Part-time/seasonal

• Mixed smoothie and fruit drinks

• Sold and distributed beverages; advertised between shifts

STEAC (Short Term Emergency Aid Committee) Davis, CA

Food Closet Volunteer

November to January 2003 – 2005

Volunteer

• Distributed food and clothing to homeless persons in Davis, CA

• Organized clothing closet and household materials; stocked items

REFERENCES

Ann Cook Supervisor, Reading Lab Department 916-***-****

Elizabeth Cypress Front Desk Specialist 916-***-****

Sarah Del Cid Executive Network Administrator 916-***-****

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