Customer Service Supply Chain

VADIM GOZIKER

Ph.#: 1-224-***-**** E-mail: *****.*******@*****.***

SUMMARY

Experienced supply chain professional and operations support analyst over several successfully designed and executed logistics projects in manufacturing, retail and pharmaceutical industries. In-depth understanding of a wide range of technological and project management concepts. Able to rapidly evaluate business requirements and reengineer processes, identify key risks and issues, implement classic and custom solutions and lead projects to successful and timely completion. Skilled in inventory key metrics reporting, merchandising optimization, developing, maintaining and enforcing standards, procedures and guidelines. Proven leader in creating educational materials and training. Possess a blend of Bachelor’s degree with strong people management skills.

PROFESSIONAL EXPERIENCE

WALGREENS CO. May – Nov 2011

Inventory Control Analyst / Merchandising Support Administrator (contract)

• Responsible for scoping, project planning, defining milestones, conducting weekly project meetings for stakeholders, holding trade partners accountable, reporting on status, performing new product presentations, executing remote inventory controls processes, ensuring timely completion of project

• Managed and produced integrated merchandising plans for designated product categories according to capacity, shelf-life and sales forecast. Designed techniques to reduce product waste among all business units and responsible for national initiative for process optimization of stock levels.

• Achieved a dramatic decrease of 50% below the target threshold of waste for the newly introduced products in the pilot area and streamlined a transition to business as usual of new methodology for monitoring and reporting of the loss prevention effort and issue root-cause analysis.

• Designed and implemented the innovative control of Potential Undersold Forecasts to ensure that business units were appropriately prepared for upcoming promotional sales. Identified a gap in calculation of annualized potential undersold products in the amount of $7.2 million dollars and developed business guidance and procedures for risk mitigation and business growth.

TUSON CORPORATION Feb 2008–May 2011

Inventory Specialist / International Account Manager (full-time)

• Managed the procurement programs for firm’s Original Engineering Manufacturing (OEM) with group’s key trade partners Caterpillar, Panasonic, Parker Hannifin, Globe Motors and Rockwell. Executed new product launches and system setups, ensured operational workflow of supply chain and customer support in accordance to specific customer requirements, i.e. KANBAN, EDI, MRP.

• Served as liaise between markets and 3rd party contractors, managing customer service plans and supporting both the markets and the 3rd party suppliers in all functional aspects of the supply chain and the B2B relationship. Analyzed and measured supplier capabilities and identified savings opportunities, processed highly sensitive data and analyzed historical internal and external loss data

• Developed, maintained, and analyzed procedures for successful time cycle reduction for Asian purchase orders that covered planning, manufacturing and transporting. Responsible for developing numerous Supply Chain Performance Indicators including Fill Rate, Pipeline, Fill Rate to Forecast, Various Inventory Reports, Backorders, Internal Customer Service Report etc.

• Successfully managed customer retention program and achieved reduction of the overall unpaid orders for ready-to-ship inventory in the amount of $1.5M annually. Performed third party vendor inventory control and procurement as part of pre-audit compliance regular exercise.

THE HOME DEPOT, INC. May 2005-Jan 2008

Inventory Specialist (full-time)

• Administered inventory cycle counts, ensured in-stock flow, participated in asset protection program. Responsibilities included shrink management, store safety, physical security compliance.

• Created technical documentation and provided internal technical education. Received an average customer service score of 97% over two years.

EDUCATION

LAKE FOREST COLLEGE, USA

Bachelor of Arts, International Relations and Economics 2003-2007

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