Desktop Support

JEFF CARTER

***** *. ******* **.

CANYON COUNTRY, CA 91351

********@*****.***

CELL: 818-***-****

HOME: 661-***-****

OBJECTIVE

Seeking a position in the Information Technology field where my 12 years experience as a Desktop Support Technician, Helpdesk Technician and Server Administrator will be utilized and further developed in a role with growth opportunities.

EDUCATION

Computer Applications, Associates Degree [GPA 3.5]

September 2001 – May 2005

Antelope Valley College, Lancaster, California

Studies focused in computer applications, server administration and network administration. Other courses included preparatory material for A+ certification and MOUS as well as project management.

EXPERIENCE

Independent Contract Positions January 2008 – Present

Provide private customers desktop support such as software installation and applications support, spyware, malware, and virus detection and removal.

Wireless network installation and configuration

Consultation

Desktop Support Technician June 2007 – January 2008

NASA - Dryden Flight Research Center , Edwards AFB, California

Placed by EMCO Technologies

Successfully achieved email migration project 1000+ users.

Computer imaging and deployment

Desktop applications support for Microsoft products and 3rd party software.

Blackberry configuration, software installation and configuration.

Active Directory administration.

Knowledgeable with Remedy help desk software and NASA research sites.

Desktop Support Technician October 2005 – February 2007

BAE Systems, Mojave, California

Placed by CDI Business Solutions

Successfully achieved OS Migration and hard drive upgrade project for 500+ clients.

Software applications installation, support licensing, and troubleshooting for CAD software used in Aviation research and development such as Solidworks 2005, CATIA v5, AutoCAD 2004 – 2006, Avantext. FedLog, Relex, NasTrans/FeMap

Built and configured data servers with Windows Server 2003 OS

Administered Active Directory creating accounts and GPO’s, resetting passwords, creating roaming profiles, and setting up file and folder permissions for users.

Level 2 Helpdesk Technician June 2003 – October 2005

Netgear, Lancaster, California

Placed by Rotator Staffing Services

Provided IT support in all levels for Routers, Layer 2 and 3 Switches, remote VLAN and VPN configuration, and wireless solutions.

Handled all levels of client support inquiries about Netgear products.

Performed test bed configurations and troubleshooting for client systems.

Created technical instructional manuals for co-workers and public release

Helpdesk and Desktop Support Technician September 2001 – May 2003

Antelope Valley College, Lancaster, California

Performed OS migration project for 300+ client environment.

Received and processed all incoming helpdesk requests during administrator’s periods of absence.

Created a proposal for the job placement center department administrator that evaluated the current assets in use, the upgrades necessary for the software being developed, and outlined the most productive and cost effective solution for the consolidation of three databases used by the students and faculty.

Applications Support Specialist and Consultant June 1997 – September 2001

Island Computer Services, Avalon, California

Provided private consulting services for the design and implementation of home networks, printers, scanners and copiers.

Assisted users with software support on Microsoft operating systems such as Windows 95 – Windows 2000.

Hardware and software installation and configuration for Microsoft Office Suite 97 – 2000.

ACTIVITIES & AWARDS

Subject Area Award for Outstanding Scholastic Achievement in Computer Applications. Antelope Valley College, 2006

Certificate of Recognition for Outstanding Achievement and Academic Excellence from Antelope Valley College, 2005

Certificate of Achievement for Layer 2 and 3 switching training from EDO Technical Services Operations, 2004

Achiever’s Club Award for Customer Service Quality Assurance, Netgear, 2004

LETTERS OF REFERENCE

Available upon request

Software:

Active Directory

MS Office Suite

Adobe Acrobat

Adobe Photoshop

Ghost Enterprise 8

CATIA v5

AutoCAD 2005-2007

Solidworks 2005

Avantext

FedLog

Relex

NasTrans/FeMap

Remote Desktop

Dameware

VNC

Networking:

TCP/IP

VPN

NetMeeting

Layer 2 Switching

Layer 3 Switching

Firewall

Desktop O.S.;

Windows 95, 98, 2000, XP and Vista

Some Linux

Server O.S.:

Server 2000 – 2003

Active Directory

DNS

DHCP

WINS

File and Folder Permisions

FTP

IIS

Contact this candidate