Customer Service Manager

L o r i H a r r i n g t o n

***** *****, ****** ***** *****, Minnesota 55082

p - 651-***-**** e - **********.****@***.***

Results driven, hands on leader with a practical and grounded approach to supporting business initiatives through policy and practice. Brings over 20 years of leadership experience in various industries. Process improvements advocate and change agent who demonstrates strong interpersonal skills and provides superior customer service. Recognized for leadership, relationship management skills, and as an innovative business partner with the ability to energize, mentor and manage diverse teams that have consistently contributed value and achieved company goals and initiatives.

Summary of Qualifications

Employee Relations Results Oriented

Leadership Recruiting/On Boarding `

Training and Development Hands on

Professional Experience

METRO FRAMING, INC, Blaine, MN 1992 - present

Privately held national multi-million dollar non-union construction firm, locally owned

Operation Manager

• Managed diverse work groups at construction sites with up to 180 permanent and seasonal employees

• Responsible for all training and development, including OSHA Tool Box training and on boarding of new employees

• Managed inventory control and loss prevention of equipment, tools and a fleet of trucks

• Researched and purchased large construction equipment

• Managed over $1 million dollars in payroll expenses, benefits, 401k, health and disability insurances

• Successfully lead search for Executive Leadership team

BUFFET’S INC. 1983 - 1992

Buffets, Inc. (“Buffets”) is America’s #1 company-owned buffet-style, family dining restaurant chain

Opening Store Manager and Trainer, 1987-1992

Corporate Test Kitchen - Food Science, 1986-1987

Restaurant employee, Management trainee, 1983-1986

• Managed the overall operation and profitability of a restaurant with approximately 40 regular and full time employees

• Reduced turnover from 100% to 5 % in first two (2) months

• Recruited, selected and on boarded staff and new-hires

• Observed and monitored workers' performance to ensure compliance with company policies

• Successfully maintained strict compliance with health, safety, and security standards. Worked closely with government agencies including the Department of Health

• Reduced out of pocket expenditures

• Serve Save Certified and Health Inspection Compliance

Education/Certifications

Bachelor of Business Administration, Major in Hospitality Management

CPR and AED certified

Software and computer skills

MS Word, MS Office, MS excel, MS outlook, Windows NT and XP. Internet Explorer, Quicken, Quick Books

References available upon request

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