IT Professional
Resume:
Julia P. Cici
Minneapolis, MN 55404
Cell: 612-***-****
Email: ******@*****.***
http://www.linkedin.com/in/juliacici
TECHNICAL SKILLS
- Networking: LAN/WAN, SMS, TCP/IP, SMNP, SNMP, DNS, ATM, NAT, FTP, Radius, Ethernet, routers, hubs, switches and bridges from Cisco, Lucent, Nortel, Cascade, Paradyne and others.
- Operating Systems: Windows Server, Windows 95/98/ME/2K/XP Pro/Vista Windows, Active Directory administration.
- Software: Microsoft Office Professional (Office 95/97/2K/XP/2003), Microsoft Visio, Microsoft Project, Adobe Acrobat, Remote Desktops (PC Anywhere, VNC), Go-To-Meeting, Webex, Norton Ghost, HP/Alteris Radia, Legato (Solaris), Backup Exec (Windows), Roxio, Nero, Remedy Magic, and HP Service Desk.
- Hardware: Most desktop systems. most notebook systems, handheld devices and peripherals.
- Email server packages administration: Exchange, Sendmail, Netscape Mail (imap and pop3), and Critical Path.
- Security (Network and Internetworking): Secure ID, Checkpoint VPN, and broadband routers/switches, Symantec Anti-virus and Internet Security Suite, McAfee Anti-Virus and Internet Security Suite, Trend Micro Internet Security Suite.
EXPERIENCE
2/1/2009 - present
Consultant
Self-employed
- Consulting with small organizations with networking and other support services such as peer-to-peer networking, broadband installations and configurations. Utilized Microsoft Office Professional (Office 95/97/2K/XP/2003/2007), Microsoft Visio, Microsoft Project, Adobe Acrobat, Remote Desktops (PC Anywhere), Go-To-Meeting, Webex, Norton Ghost, HP/Alteris, Backup Exec (Windows), Roxio, Nero, Remedy Magic, and HP Service Desk.
- Hardware: Linksys Routers, switches, wireless networking, security setup for network.
- Operating Systems: Windows Server, Windows 95/98/ME/2K/XP Pro/Vista/7, Active Directory administration.
- Attended Cisco training class in order to obtain a CCNA intending to be certified in Network Security.
8/2006 – 1/30/2009
IT Consultant
Optima Technology
Minneapolis, MN
- For Target Corporation, Information Security Systems, administered security policies for team members and contractors using SMS to install existing applications or new applications. Administration of add/move/delete users according to security standards on multiple platforms such as Windows, AS400, Unix, Solaris and Macintosh systems and Active Directory Administration. Administration of RSA security tokens for offshore and onshore employees (Checkpoint VPN). (2007 - 2009).
- For Target Corporation’s Financial Services, as an SMS Installer, updated 120 desktop and notebook computers with MS XP Pro SP2 which were missed in the desktop deployment.
3/2001 – 8/2006
Contractor/Consultant
Adecco Technical, Spherion Technical,Project Enterprises, Corestaff, and Pomeroy IT
- For Best Buy Corporation, as Sr. Technical Analyst, participated in a 600 store deployment project which required excellent communication skills as well as remote management skills on the Windows XP platform; involved working with on-site installation field technicians overnight (2005).
- For Merrill Corporation, worked as Help Desk Analyst II supporting national and international customers on proprietary software. Provided employee support on Active Directory, Secure-ID VPN, desktop applications and network printers (2004-2005).
- For St. Paul Companies, worked on a Windows XP Pro desktop migration. Imaged standard and proprietary software on Windows 2K, XP workstations and notebooks using Alteris (2004).
- For Wells Fargo Home Mortgage, participated in a network migration from Win95 to Windows XP as part of a team (2004).
- DNS migration project at Thomson/West Group. Migrated approximately 500 domains for law firms where the firm controlled their domain names. Required excellent communication both written and verbal skills (2003).
- For Agiliti client, provided customer support in Network Operations Center (NOC). Supported customers on Exchange Mail, Active Directory, VPN, Checkpoint Firewall-1, HP Service Desk (2002).
- For US Bank client, supported Cisco and 3Com routers and switches for ATM network upgrade. Also resolved issues with such provider telcos as Qwest, SBC and AT&T as Project Coordinator Consultant (2001-2002).
- Independent consulting for small and home users (2001-2006).
3/2000 - 3/2001
Level II DSL Support
Integra’s ILEC & CLEC Internet Services
Integra Telecom of Minnesota
Bloomington, MN
- Maintained and monitored network operations. Led all tech support efforts for dialup and DSL customers.
- Supported 1,000 DSL and dialup customers. Created and produced provisioning procedures for DSL, fractional and full T-1 connections. Produced and updated Visio network diagrams as network changes were laid out.
- Created and produced migration plan for ILEC customers (700+ users).
- Performed systems administration duties, including domain name registration modifications to Network Solutions, DNS services, e-mail services and Web site administration (Nortel Shasta 5000).
- Led project to implement DSL and T-1 services to telecom customers over ATM and Ethernet.
- Created and set up installation and support policies and procedures. Trained and supported installation technicians.
- Led efforts to resolve DSL service outage. Detected network intrusion and replaced rogue DHCP server with hardened Debian Linux DHCP server using Snort.
5/1999 - 3/2000
Systems Administrator
Ulysses Net Solutions, Inc
Minneapolis, MN
- Managed Sun Solaris and NT network servers and provided tier 3 technical support at this e-commerce provider. Required use of Visio for network design.
- Supported 200 users in mixed-platform environment (Windows NT/98/Linux/Solaris Sparc).
- Developed policies and procedures in fast-growth environment. Supervised two desktop technicians.
- Managed all IT services and support for 3 different companies including a Java application development company, an application software provider and the holding company.
- Installed and administered Checkpoint Firewall 1.
- Created and managed new DNS servers for three client companies, managing all email services, intranet services and user requests.
- Saved $18,000 annually by analyzing PSI.net pricing/services and negotiating Qwest.net solution that delivered superior bandwidth and service. Designed new network and led seamless migration.
12/1995 - 4/1999
Systems Administrator
Mainstream Consulting Group
Eden Prairie, MN
- Provided wide range of systems and technical support for all internal/external clients of start-up ISP.
- Managed and supported all e-mail services, Web site updates, DNS, TCP/IP and domain management.
- Provided all telephone support for up to 500 ISDN and dialup users in Windows NT network.
- Played key role in company growth by securing cost-effective partnership with MRNet as upstream provider. Also secured high-tech friendly, low-cost office space in downtown Minneapolis.
- Organized all online support policies and procedures. Created all documentation.
OTHER PROFESSIONAL EXPERIENCE
Employee Relations Manager, CertainTeed Corporation, Richmond CA
Industrial Relations Consultant, Princeton Consulting Group, Danville, CA
Employee Relations Representative, Altex Scientific (Beckman Coulter, Inc.), Berkeley, CA
Industrial Relations Assistant, Liquid Air Corporation of North America, San Francisco, CA
EDUCATION
B.S. Golden Gate University, San Francisco, CA, School of Business
Contact this candidate