Customer Service Project Manager

LAURA CARDENAS

________________________________________

*** ***** ********* ******

Montebello, California 90640

562-***-****

**********@*****.***

CAREER PROFILE

Administrative support Shipping/Receiving

Data entry 10-key

Coordinate meetings Maintain invoices and payments

Computer Literacy 55-65wpm

Filing Collect and process timecards

Mail distribution Highly organize

Meet and beat deadlines QuickBooks proficiency

Bilingual (Spanish) Great interpersonal skills

Self-motivated Customer Service

Accounts Payable and Receivable Ability of multi-tasking

PROFESSIONAL EXPERIENCE

VaporGauge, Inc. Santa Fe Springs, CA

Administrative Assistant / Project Manager

November 2009 – Current

 Provide administrative/secretarial support for various departments/divisions such as answering telephones assisting visitors and resolving a range of administrative problems and inquiries

 Courtesy calls to customers to notify of payment due

 Shipping and receiving

 Ensure adequate level of supplies for department/division offices

 Coordinate with various staff for operational support activities of the unit

 Input vendor/customer data using QuickBooks

 Make responsible decisions to affect positive changes in company

 Schedule and coordinate technicians projects

 Check availability for vehicle use

 Provide quality assurance on product assembled

 Ensure license/insurance information are up to date

Pump Engineering / Q Air California Santa Fe Springs, CA

Purchasing Agent / Sales Assistant

August 2009 – October 2009

 Working with salesmen and input purchase orders

 Use Accpac software for purchase orders and closure of purchase orders

 Follow up with vendors and expediting of orders and follow through on back orders

 Input updated vendor address and account numbers

 Maintaining records of invoices, credits and returns

 Input shop orders and stock orders for records to status against project requirements

CraneVeyor Corp. South El Monte, CA

Office Assistant / File Clerk

October 2008 – August 2009

 Responsible to keep file vault organized

 Assist estimators with faxes and e-mails

 Assist C.F.O. with office work

 Use Dejawin software to close or re-open jobs

 Xerox, scanning, copying, Excel work, Microsoft work

 Assist HR Director with timecards

 Switchboard and multi-task

 Label and update files

 Data Entry

 Filing

LA Fitness Pico Rivera, CA

Senior Sales Representative

September 2007 - September 2008

 Responsible for conducting company tours and demonstrating programs using PowerPoint presentations.

 Scheduling appointments for customers.

 Assist customers with billing questions.

 Translate for customers.

 Setting up and submitting customer contracts.

 Conference calls with District VP and Sales Managers

Finishline Montebello, CA

Customer Service / Cashier

September 2006 - September 2007

 Assisting customers with questions regarding merchandise.

 Responsible with cashiering, refunds, and exchanges.

 Responsible to open and close register and make deposits.

 Demonstrating merchandise.

VOLUNTEER EXPERIENCE

ELASTAR Community Hospital

Receptionist

August 2002 - March 2004

EDUCATION

Montebello High School- Graduate

Rio Hondo College - Currently attending

REFERENCES

Available upon request

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