Manager Sales
Resume:
Madeline Ferreri
Parlin, NJ *8859
*********@*****.***
PROFESSIONAL SUMMARY
Experienced Margin Control and Transition Team Manager. Successfully coached and motivated team of 12 Associates. Recognized for numerous procedure and process enhancements, in addition to providing strong leadership, motivation, teamwork and project management attributes. Proven track record in processing, training, and system implementations. Able to work independently, prioritize workflow and meet deadlines. Interact effectively with senior levels of any organization.
WORK EXPERIENCE
INVESTMENT OPERATIONS MANAGER 04/2010 - 02/2011
NORTHWESTERN MUTUAL - THE OLSON FINANCIAL GROUP
Summit, NJ
• Coordinated closely with members of the Compliance Department to provide ongoing compliance guidance to members of the Operations Team
• Accountable for team and staff development by providing the tools and training needed to achieve success. Provide career planning, goal setting and coaching support to team members
• Reviewed and analyzed productivity, service levels and processing procedures to ensure company goals, regulatory requirements and service standards are met
• Assisted in house and off site reps in all back office functions
• Reviewed branch correspondence
• Entered mutual fund trades, CD’s and equity orders
• Processed trade correction requests
• Opened accounts and handled all maintenance requests of same
• Processed client account transfers, fed fund wires, checks, and journals
AVP/MANAGER 02/2003 - 12/2009
AIG ADVISOR GROUP/ROYAL ALLIANCE ASSOCIATES
New York, NY
• Managed staff in Transition Dept and Margin Dept Separately
• Coordinated process of clearing restricted stocks, ESOP, Margin, Cash, SMA Accounts and filing 144 stock
• Gathered 90 day restriction and trade-through reports for FINRA
• Responsible for all daily functions within annuity purchasing through company subscribe system for multiple vendors
• Conducted trade error analysis and corrections for Firm’s error accounts
• Coordinated the transfer of new Advisors’ entire book of business
• Hired, trained and managed staff of Admin Assistants for Transition Suites in the tri state area
• Visited various locations to monitor branch office requirements
• Created and prepared presentations to Advisors at workshops and National Educational Conferences
• Attended seminars and conferences in order to stay current with best practices
• Reviewed calls of staff to assure consistency, effectiveness and professionalism
• Coached and developed supervisors by implementing goals and objectives for maintaining internal service level agreements
• Created all performance reviews for Supervisors and Associates
REGISTERED SALES ASSISTANT 10/1994- 05/2002
NOYES PARTNERES INC.
New York, NY
• Answered between 75-100 calls per day relating to brokerage inquiries and trade orders
• Acted as liaison with listed desk, OTC, bond desk and mutual fund trading desk
• Opened accounts and assisted in house advisors with large volume of trading activity
REGISITERED SALES ASSISTANT 02/1992-10/1994
JESUP & LAMONT
New York, NY
• Assisted brokers in the development and maintenance of their book of business
• Resolved trade related problems and any account discrepancies on daily basis
• Worked closely with margin, stock loan and the re-org departments on trade related issues
PROFFESSIONAL DEVELOPMENT
CUNY -The College of Staten Island – BS in Economics
Series 7, 63, 24
Proficient in MS Word and Excel
Proficient in Broker view and Net Exchange 360
Completed Management Courses at AMA
Completed Public Speaking Course
References will be furnished upon request
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