dispatching maintenance

MELBA H THOMPSON

**** ****** ****** #** ~ Bronx, New York 10472 ~ 347-***-**** 646-***-****

Email: **************@*****.***

SUMMARY:

Experienced Account Service Specialist with over 5 years combined experience in Customer Service and Returns. Computer literate in Microsoft Word, Excel and PowerPoint. Able to utilize all office equipment and perform data entry, bookkeeping and typing. Able to perform well, independently as well as part of a team. Demonstrate courtesy and patience under high stress conditions. Excellent interpersonal and communication skills.

EXPERIENCE:

CITY OF NEW YORK PARKS/RECREATION, Bronx, NY 4/09-Present

Seasonal Groundskeeper 8/05-02/06

Clean parks, playgrounds, and surrounding areas

Sanitize comfort stations and replenish supplies

Remove graffiti from walls, playground equipment, and comfort stations

Sweep, rake, and collect leaves and debris

Operate leaf blower, lawn mower, and weed whacker to beautify parks. Answer visitor questions regarding parks events

CITY & SUBURBAN INC., Lake Success, NY 4/03-3/04

Returns Clerk

Prepared incoming and outgoing mail for distribution

Examined, sorted and routed mail by state and type

Loaded, operated and adjusted mail processing and sorting machine

Maintained records of shipments, pouches and sacks

Verified and maintained records of incoming and outgoing shipments

Operated keyboard and photo composing perforator to perform data entry and printed labels

KIDS AT HEART DAYCARE, Bronx, NY 10/00-11/01

Receptionist

Answered telephones, recorded messages and transferred calls to appropriate staff

Greeted visitors answered inquiries and provided information regarding activities conducted at establishment, location of department offices and employees within the organization

Drafted correspondence and typed memos, scheduled appointments and organized paper and electronic files

Utilized Microsoft Excel to assist with bookkeeping

Performed stenography and dictation, filed, copied and faxed documents, provided assistance with special projects when needed

CALDOR’S, Valley Stream, NY 1/97-9/99

Customer Service/Cashier

Provided information regarding store locations, departments, offices and merchandise

Utilized electronic scanner and cash register to process cash and debit transactions

Processed credit transactions and validated checks

Answered questions regarding merchandise, promoted business with efficient and courteous service

New Harlem , car svc 2/96-5/97

Answer phone calls of 10 lines or more

Receive cash every week for base fee

Make sure area was kept clean and neat

EDUCATION:

William H. Taft, Bronx, NY

General Academic Studies

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