Technical Support Technician
Resume:
Matthew Scriven
Career Overview
Over nine years of experience as a Technical Support represenative committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Qualifications
• Basic HTML programming knowledge through
• Obtained an MCSE through the Windows 2000 Operating System.
• Advanced Internet support diagnosis obtained through working for an Internet Support Provider for nine years
Technical Skills
Skills
Technical Support Represenative
Accomplishments
Experience
Internet and Computer Support
Total Years
Last Used
March 30, 2012
• Completed HTML webpage design through Salina Vo-technical College
• Completed MCSE certification through Brown Mackie College Achieved Early achiever for completed the MCSE course in the amounted time
Work Experience
Technical Support Represenative
April 2002 to March 2012
KITUSA – Salina, KS
Used prior knowlege to advance my place in my position at this company, through the time I worked there I was praised for my continued excellence and also for my ideas to help in the efficiency of our jobs. I was a technical support represenative until I was finally promoted to a supervisor position and then was promoted to a level 2 technician. My job responsibilities were to train technicians to handle level 1 work and then I was also responsible for taking escalated calls and taking level 1 calls myself.
We primarily dealt with internet support originally but as time passed we were responsible for learning many different databases through a number of different companies we provided support for, we then became responsible for a number of computer related problems customers would encounter so we were required to learn internet and computer support.
Education and Training
Brown Mackie College 2001 Salina, KS, United States Computer Networking (MCSE) Studied and acquired an MCSE through the Windows 2000 track
115 S. 3rd St., Salina, ks 67401 Home: 785-***-**** - Cell: 785-***-**** : *.*******@*****.***
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