Manager Customer Service

Mohammad QAMAR Javaid

A** Anam Homes GATE N*-* , Malir , Karachi 75210, Pakistan

MOBILE: / +923*********

E-mail: *********@*****.***/*****.******@*****.***

Personal Information

Marital status : Married

Nationality : Pakistani

Age : 49 years (1 Dec, 1962)

Religion : Muslim

Languages

English, Urdu & Arabic

Professional experience

Jan 1987~Dec 1999 Riyadh Business Machine. Jeddah, Saudi Arabia

Worked as Purchase Officer for the Computer equipment

Maintaining / Repairing all Personal Review and authorization of tenders

Signing of Contracts

Appointment subcontractors and purchasing supplies. Review the Integrated Management System with Office Management and selected staff to ensure it is understood, implemented and maintained at all levels

Authorize the integrated Management System documents including forms for issue and use

Calculation of prices for tenders and companies

Review tenders to make right valued

Prepare the completed jobs

Assess subcontractors and supplies as to ability to meet the contract requirement

Write orders and prepare subcontract documents

Follow up orders if required

Main Duties

Being a purchasing Manager I performed the following tasks:

Plan, organize, direct, control and evaluate and purchasing activities of an establishment

Develop purchasing policies and procedures and control purchasing department budget

Identify vendors of materials, equipment or supplies

Evaluate cost and quality of goods or services

Negotiate or oversee the negotiation of purchase contracts

Participate in the development of specification for equipment or substitute materials

Review and process claims against suppliers

Jan 200~Dec 2000 Sands Electronic Services (SES) Jeddah, Saudi Arabia

Worked as subscription In charge of Multi choice, TV of Satellite Channels, Star TV package, Show Time packages, Orbit TV package, Zee Networks Packages and other European Satellite TV Channels

Also survey a site for the Installation of Satellite dish, In the Residence Compound, private Residence and the Five Star Jeddah Trident Hotels.Al-Hayyat Regency With the supply of Satellite Decoder including with the subscription Smartcards.

Jan 2001~2011 International Channel Center (ICC-SAT) Saudi Arabia

Marketing Manager & Call Manager for Internet Broadband via Satellite

Responsible for monthly target Markup by gaming business through Internet, telephone and faxes

Achieving Customers satisfaction with our products

Customer Service work flow and Communication product-oriented Marketing.

New Products launch plans in conjunction with the Marketing

Server as a Key person for product positioning for Trade shows.

Participate incorporate trade show events, Customer visit, Business development discussion and Product & Marketing plus meetings

March-2004-Till 2011

Working as a property sales agent in karachi Pakistn.

Educational QUALIFICATION

Jama Milia College Karachi, Pakistan

Higher Secondary School – Subject covered – Advance Studies in Physics Chemistry English & Mathematics

Allied Computer Training – Advance Technology Institute

Diploma in Computer Programming (Cobol Language)

Karachi University – Bachelor of Arts (BA)

Interests and activities

Stock Market survey via Internet Saudia- Arabia Driving license

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