Quality Assurance Management

ALAN G. BAKER

928-***-**** - 703-***-**** (Cell)

**********@***.*** http://www.Linkedin.com/in/agbaker

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SUMMARY:

• As a Software test and audit professional, work with management and technical personnel often as part of an integrated product team in defining and testing software applications along with software product releases using automated tools. Testing includes black and white box testing and verification and validation testing in both lab and customer environments. Experience in automated test case suite maintenance, including test creation, scheduling, execution and test result analysis. Strong technical foundation in client server and web based applications.

• Test background includes preparing test plans and scripts from system requirements as well as test result reports for client server, web and network based applications. Lead quality assurance teams of up to eight engineers. This includes test strategy planning and reporting as well as test metrics analysis and defect tracking along with root cause analysis and corrective action.

• Work with customer and management personnel in defining and clarifying initial software requirements. Identify and work to resolve issues including requirement testability. Map requirements to follow on project documents including detailed design and programming specifications as well as test plans and procedures. Full life cycle understanding of quality and software test engineering concepts and practices.

• Establish and maintain strong working relationships with personnel at all levels both inside and outside assigned projects.

• Flexible and adaptable in driving results and in developing needed process strategies.

TECHNICAL SKILLS AND TRAINING:

Agile Software Development, Capability Maturity Model Integrated Concepts, Configuration Management Tools and Tool Selection, ITIL (Certified – ITIL Foundations), Object Oriented Design and Analysis, Process Mapping and Analysis, Software Estimation, and Measurement, Six Sigma and Lean Processes, Software Project Management, Software Quality Engineering (ASQ - Certified SW Quality Engineer and Quality Auditor).

SOFTWARE SKILLS AND TRAINING:

Access, Adobe Photoshop and Acrobat, Black Box and Functional Testing, C, C++ (Training), C# (training), Excel, Java (training), Lotus Notes, Microsoft Power Point, Minitab, Project and Word, RCS Pro Version Tracker, Remedy, Risk Radar, SharePoint, SnagIt, SQL, UNIX, Visio, Visual Basic, Visual Basic Access Programming, Windows XP and Windows 7, Winrunner.

PROFESSIONAL EXPERIENCE:

Self Employed

Freelance Contractor, Phoenix, Az. (2012)

• Provide hourly quality engineering services and support including process reviews and internal process auditing as a short term contractor. Review and evaluate existing software engineering and configuration management processes and procedures to identify process gaps. Document proposed software life cycle approaches identifying both expected quality engineering and configuration management support for client software projects. Clients include Boeing Aircraft, Elance, Inc. and Yoh Services.

Computer Sciences Corp., Falls Church, Va. (2011)

Contractor - Quality Engineer and Configuration Manager

• Provided hourly short term quality assurance and engineering services and support to Computer Sciences Corporation including technical document review as well as independent quality engineering process auditing. Provided project and business area management with audit findings including corrective actions and recommendations.

Computer Sciences Corp., Falls Church, VA (2000 – 2010)

Quality Engineer Lead

• As a project and business unit quality assurance manager and task lead, implemented and managed quality engineering and support on both new and on going projects including several multi million dollar projects.

• Established overall quality engineering standards and processes in support of software development and testing strategies used to support the software development life cycle.

• Prepared quality engineering plans, procedures and work instructions including test procedures and scripts. Supported project quality engineering life cycle tasks and activities and supported CMMI assessment preparation.

• Worked with customer and management personnel often as part of an integrated product team in defining and clarifying initial software requirements. Identify and work to resolve issues including requirement testability. Mapped requirements to follow on project documents including detailed design and programming specifications as well as test plans and procedures. Identified any requirement and process gaps found and worked with customer personnel and engineers in resolving these problems.

• Worked with developers at the detailed design level to implement requirements as well as map requirements to code and then to support code walkthroughs, problem resolution as well as unit test. Finally worked with development and test personnel to test software and promote the software into production baselines. Provided this support during development to a variety of applications including command and control as well as case management and data warehousing applications.

• Contributed to the establishment and enhancement of existing event, incident, problem, change and product release management processes to conform to CMMI and ITIL guidelines.

• Developed internal processes as needed for data management version control, property control and receiving, material stock control and quality engineering auditing. Used automated tools such as RCS Pro to manage this task.

• Assessed existing quality engineering plans, procedures and work instructions along with computer based tools such as Remedy problem tracking software to evaluate effectiveness as well as program compliance in support of program recompete. Conduct root cause and corrective action analysis and prevention.

• Tested and supported product releases and conducted internal quality engineering, configuration management, logistics and software development process audits as audit lead.

• Tested software builds and performed acceptance and IV&V test. Audited Visual Basic software builds, software integration and release along with related processes using the IBM Rational tool suite and Source Safe. Supported unit, integration and release testing.

• Managed project risk and risk assessments using automated tools such as Risk Radar. As part of this task chaired Risk Management Board meetings and tracked progress in developing risk mitigation and elimination strategies.

• Designed and developed databases to automate logistics and quality engineering functions as well as related computer network activity metrics collection and production. Databases supported a $12 million dollar inventory of computer hardware and networking property and parts. As part of this task supported project logistics management including inventory shipping, receiving, receiving inspections and audits as well as inventory control. Provided management and systems support to central warehouse operations.

• Developed metrics, analyzed trends and performed root cause analysis of systemic problems while continually reviewing existing processes including existing software development, integration, test and logistics processes.

• Prepared assessment reports for project and program management as well as for the business area management on audit and review results. Worked with project management to implement recommendations made in audits, reviews and assessments. Overall review and assessment goals focused on process improvement including problem report tracking using automated tools such as Remedy as well as support for a planned customer move to another site.

• Supported new business development, writing material for proposal submissions. Worked with project managers, system engineers, subcontractors and customer personnel in order to resolve problems and plan work.

• Projects supported included the development of a large client server case management application using object oriented design techniques, Visual Basic, Oracle, IBM Rational and Source Safe tools. Additional projects included a multi million dollar lab management task supporting system integration and test for a secure customer lab.

EDUCATION:

Master of Science, Information Systems, George Mason University, Fairfax, VA. Course work concentration: computer database, network and software design and implementation, computer system architecture design and software engineering project management.

Bachelor of Arts, Economics, George Washington University, Washington, D.C. Course work concentration: Economic statistics and statistical applications. Received Trustee Scholarship and National Science Foundation Traineeship. Elected to honor society in Economics.

PROFESSIONAL CERTIFICATES - PROFESSIONAL ASSOCIATIONS:

Certificate - Quality Engineering, Virginia Polytechnic Institute, Falls Church, VA. Course work concentration: quality assurance, configuration management, project quality assurance, software quality, and statistical quality control.

Certificate - Configuration Management and UNIX, Northern Virginia Community College, Sterling, VA. Course work concentration: configuration management, UNIX, UNIX shell scripts and UNIX system administration.

Certificate – IT Infrastructure Library (ITIL) Foundations – Computer Sciences Corporation, Falls Church, Va.

Associate Member American Society for Quality - Certified Software Quality Engineer and Quality Auditor.

SECURITY CLEARANCE: US Defense Department Top Secret

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