Project Manager Sales

Kyshia l. smith

**** *. **********, ** *******, IL 60637 Phone: 708-***-**** ********@*****.***

Senior Level Management

Multi licensed in health/life/beauty field with experience managing enterprise implementations of healthcare and education.

Expert in gathering, analyzing and defining business and functional requirements; and proven ability to lead seamless

implementations and deliver next generation solution revenues, margins and workplace productivity.

Professional Experience

Torchmark Corp (Ail) – Frankfort, il May 2011 to Jan 2012

Master General Agent

Developed, managed, trained and hired personnel to become effective agents in training, producing

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new clients to increase the office revenue and retention of business.

Tremendous interpersonal skills and be able to communicate with customers on the phone (inbound

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& outbound), email and chat

Superior listening skills and proven ability to probe customer needs and opportunities through

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question based selling and retention techniques and establish customer rapport through mutual trust

and respect

Ability to read and understand bills and annual statements using various illustrations to model the

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ideal coverage for individual policies

Self directed with good decision making and time management skills with the ability to effectively

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guide clients on new policies, investment annuities and renewals

Demonstrated experience and knowledge of insurance administration software applications,

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Microsoft Office and web related products to better stay organized and have client information readily

available.

BOBITO INTERNATIONAL (Seasonal) CALUMET CITY, IL Jan 2010 to Mar 2011

Project Manager

Managed the day to day operations of the store. Effectively managed the schedule the owner and

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counterparts for meeting and events.

Plan, coordinated the events for trunk show, media events and other projects as assigned.

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Negotiated the contracts with vendors and client. Trained staff for promotions and or events.

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ELLIS UNIVERSITY CHICAGO, IL Mar 2008 Apr 2009

Admission Advisor

Consulted and assist prospect to the right degree program. Created and spear headed a new

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initiative program for cash pay students, therefore generated 480,000 in revenue monthly.

Maintained relationships with enrolled students to assure retention .

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Kaplan university – chicago, il April 2004 to Mar 2008

Senior Associate Director 2007 2008

Organized and directed the day to day operations of the department implements strategic plans and

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applied research to complete daily operations. To be the top team regional team consecutively during

my tenure.

Won Director’s Choice Award & Dean Presidents Club 2008

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Kyshia L. Smith Resume Page 1

Effectively managed, coached and mentored a team of 25 to produce 500 starts for the year,

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maintained metrics average of a 90.25% Start goal and a Start rate of 87.11%.

Kyshia L . Smith Resume ..Continued

And follow up calls with enrolled students to assure retention and overall customer satisfaction.

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Assisted in a development referral program for prospective and enrolled students.

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Supervise and train staff within the department. Maintains and operate software databases.

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Issues technical advice for compliance with program goals and policies.

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Evaluates design, development and coordination of projects. Lead committees and task forces to

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improve service and quality.

Conducted surveys to receive input on organizational management.

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Also complete reports as needed; this includes budget, tax and some employee records.

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Admission Specialist – 2005 2007

• Mentored and motivated 3 advisors to increase their enrollment goal by one. Increasing the team

goals by 20%. Interviewed students to assist them in the current degree program.

Training Manager 2004 2005 mentored and motivated teams to ultimately increase the teams

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overall conversions and start rates. Coached and monitored advisors with feedback to assist in the

awareness of effective listening to prospects to assure closing skills.

Bobito International Calumet City, IL Nov/1999 APR 2004

Project Coordinator (Seasonal)

Prepared special marketing events for the store and assisted in organizing store

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displays

Motivated and trained staff/models for trunk shows and special events

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Created additional revenue and brand awareness by tradeshows events

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MCIWORLDCOM Chicago, IL APR 1994 10/1999

Executive Assistant Government Relations

Maintained day to day operations of department

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Assisted three Senior Management staff members

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Coordinated reports for departments

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Negotiated contracts with vendors

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Voice of the People Chicago, IL MAR 1986 APR 1994

Office Manager

Supervised staff of twelve

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Managed a non profit office and 660 unit property files

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Implemented empowerment programs for tenants

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Assisted in low income and community efforts for new developments

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Contractual Projects

TWH Sales & Associates

Project Manager

Produced $2.3 million in sales for 7 day promotions consistently per annual

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promotion

Kyshia L. Smith Resume Page 2

Merchandised and managed the Midwest region of 42 retail stores to assure quality

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visibility and advertising

BMG Management

Project Manager

Annually staffed and strategically analyzed the effectiveness and promotion of new products

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through street teams and campaigns reaching over 1 million consumers at events in the Midwest

region.

Education/Training

2005 LOA Kaplan University – BA Sales/Marketing

2011 Licensed: Life/Health/Accident

2012 Completed 750 hrs (ESTHETICS)

Licensed (COSMETOLOGY)

Kyshia L. Smith Resume Page 3

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