Customer Service Representative

Sebastian Musa

*** *****’s Hill Avenue

Markham, Ontario L6B 1C1

Cell: 647-***-****

Email: *********@*******.***

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OBJECTIVE

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Seeking for a position within the customer service industry where I can utilize my abilities and work experiences to allow for growth based on performance.

SUMMARY OF STRENGTHS

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• Customer service oriented.

• Bilingual English/Spanish

• Excellent organizational and communication skills.

• Strong attention to detail and accuracy.

• Able to work independently with minimum supervision.

• Proficiency in Windows, MS Word, Excel, Internet Browsers

• Teamwork skills.

• Fast learner.

WORK EXPERIENCE

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July 08 – Present

La Grotta on Main Fine Dining Restaurant. Assistant Manager Unionville, Markham

• Taking responsibility for the business performance of the restaurant.

• Assisting and planning restaurant sales levels and profitability.

• Organizing marketing activities including promotional events.

• Ensuring Restaurant staff knows and practices all products guidelines.

• Maintaining the highest level of standards, providing courteous customer services at all times.

• Balancing server’s cash outs and voids.

• Coaching, training and discipline staff.

• In charge of booking corporate parties, private function and deals with customers.

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Jan 08-Jun 08

Entel Chile Customer Service Representative/Call Center Santiago, Chile

• Provided general and technical support to customers in person and over the phone.

• Accommodated clients special needs and requests.

• Organized files and documents.

• Discussed products offered and ensured customer satisfaction

• Emailed and used of computer, internet browsers at all times.

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Mar 02-Dec 02

American Optical Warehouse Position Markham

• Shipping and Receiving.

• Checking invoices and billing.

• Stocking and keeping merchandise in order.

• Answering phone calls and assisting customers.

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Aug 02-Dec 07

La Grotta on Main Fine Dining Restaurant Server –Bartender Unionville, Markham

• Greeting, took food and beverages orders.

• Accommodated special needs and requests.

• Remained attentive to the customers throughout the entire dining experience.

• Completed all restocking and cleaning duties by performing opening and closing side work

• Highly prepared to make bar beverages and create new seasonal recipes.

EDUCATION

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Sept 03-September 06 Centennial College Scarborough, Toronto

Ontario College Advanced Diploma in Hospitality and Tourism Management

ACHIEVEMENTS/CERTIFICATIONS

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Service Excellence

Smart Serve

• REFERENCES AVAILABLE UPON REQUEST

Sebastian Musa

112White Hill Avenue

Markham Ontario

L6B-1C1

To whom it may concern:

Please consider my application for a position within the customer service industry. I am willing to learn from you and use my interpersonal and bilingual skills to achieve success within your company.

In addition, I have been employed at La Grotta on Main Inc for many years which shows my reliability and loyalty. I have gained valuable knowledge of the industry as well as experience that will help me find different jobs within the York Region.

Now it is time for me to have a new opportunity and find a company where I can be part of an enthusiastic team and learn from new people at different environments.

Please consider my request for an interview to discuss my qualifications further. Thank you for your consideration. I look forward to meeting and talking with you.

Sincerely,

Sebastian Musa

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