Customer Service Sales
Resume:
Tom Post
Email – ***********@*****.**
Summary
** **** ***** ** ************ and Warehouse operations, with 17 in management - Extensive experience creating and training teams to deliver on key performance indicators, such as cost per unit, on time, and productivity - Also well versed in Lean, ISO, project management, capital procurement, supply procurement, First Aid, OHSA, TDG, Forklift and Reach Truck operation and training. Ability with AS400 systems, ERP, WMS, RF, Carousel software and Microsoft products.
Experience
Power Source Canada, Oakville, ON
Warehouse Manager – 2011-present
Manage an 80,000 sq. ft. warehouse which houses a pick, pack and ship operation, moving outdoor power parts to a nationwide dealer and distributor network. Our facility also acts as a 3PL on behalf of Positec USA, moving Worx product to a national retail network. Responsibilities include hiring staff, scheduling work, warehouse improvements, transportation planning, equipment maintenance, employee training, health and safety.
Total Power Merchandising Services, Guelph, ON
Owner – Merchandiser – 2010-2011
Provided merchandising services on behalf of Briggs and Stratton Canada to Canadian Tire, Lowes, and TSC stores in Southwestern Ontario. Provided sales support and initiated and maintained business relationships with retailers to foster a positive image of our product. Responsible for providing product knowledge training and technical expertise and helped problem solve issues for customers and stores. Required to make sure that POP was in place and that the store had stock of our product and suggested reorder points when appropriate.
MTD Products Limited, Kitchener, ON
Service Warehouse Supervisor – Retail Operations, 2008-Oct 2009
Supervised a team of up to 18 unionized member in a pick, pack and ship retail operation - Decreased late orders to zero for our largest retail customer - Maintained a 98% fill rate, and zero no fill rate on top movers - Reduced pick time by a factor of 25% by reorganizing pick locations for top moving parts - Maintained inventory cycle counts, effectively eliminating yearly full scale inventory counts.
Customer Service Representative, 2007-2008
Supervised a team of 4 merchandisers delivering sales support for MTD product in top retailers like Home Depot, Lowes, and Canadian Tire - Visited MTD repair dealers across Eastern Ontario, handling customer service issues, sourcing new dealers, and visiting retailers to ensure dealer satisfaction - Participated in Industry shows and dealer training sessions - Added 15 new dealers in my territory in one year.
Service Warehouse Supervisor – Dealer Operations, 2000 - 2007
Supervised a team of up to 25 unionized members in a pick, pack and ship operation - Increased pick productivity by 30%, shipping by 40%, using lean initiatives and warehouse reorganization - Instrumental in introducing PKMS, acting as trainer, and lead Canadian contact during implementation - Increased On Time orders from 50% to 98% in one year through introducing new processes and procedures - Sourced capital equipment in the form of White Horizontal Carousels - Created Productivity reporting for picking, which supported progressive discipline with union approval.
T. Eaton Co. Ltd, Toronto, Ontario
Logistics Supervisor – Shipping Operations, 1997-1999
Supervised a team of up to 40 non union members, and 3 lead hands, over two shifts – Shipped to all stores in Eaton’s Canadian operations - Departmental budget responsibility in excess of $1.6 million - Created productivity reporting, driving down cost per unit by 15% in one year – Increased productivity through zone implementation - managed integration of Western facilities in 1997, increasing volume 30% - High output operation, moving upward to 25,000 cartons and 3000 fashion trolleys per day during peak season – Company representative during software upgrade on Eaton’s state of the art high speed conveyor – certified trainer for forklift operators
Education
University of Waterloo, 2003
Non degree – two courses in Philosophy
Sheridan College, Brampton, 1992-1999
Non diploma program – Applied Math, Technical Math, Electronics1 and 2, Mechanics, Electricity, Distribution 1 and 2, Marketing, Business Law, Logistics. A+ grades.
Trent University, Peterborough, 1983
Administrative and Policy Studies
References
Available upon request
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