Business Analyst

JOHN THORNTON 563-***-****

*** ******** ***# *** - **********, IL 60540 - United States

****-********@*******.***

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OBJECTIVE

My career objective is to build upon my 5 years of practical business experience in IT support and MBA degree in the area of IT management. Although I am very familiar with technology support I would much rather focus in the area of project management or leadership responsibilities.

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EDUCATION

Clarke College, Dubuque, IA

MBA in General Business Management

Clarke College, Dubuque, IA

BA in Computer Information Systems

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SKILLS

Microsoft Office Suite, Microsoft Sharepoint and Project, Cisco Systems and A+ certification training, Windows NT/2000/XP/SQL server administration, educated in the following programming languages: C++, COBOL, VB.NET, ASP.NET, Java, and SQL

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WORK EXPERIENCE

Federal Reserve Bank of Chicago, Chicago, IL 02/2009 – 08/2009

Business Analyst

• Assist in day to day user requests and questions concerning financial software

• Document application functionality and project progress

• Provide input on software development

• Document user testing on new application development

• Perform application testing in beta stage of project implementation-

InteGreat Concepts, Dubuque, IA 2007 - 2009

Technical Analyst

• Conduct weekly conference calls with company clients

• Use CRM to prioritize, communicate, and categorize client requests

• Research system problems or errors

• Facilitate problem resolution with client systems

• Schedule and perform software/product updates on test/prod servers

• Lead small teams in problem resolution and process documentation

• Perform monthly, quarterly, & yearly system updates

• Ensure product function/feature legality with product managers

• Review and relay client requests with product management

• Work with developers to resolve InteGreat software offering

• Ensure projects deliverables come in on time and within budget

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McKesson Corporation, Dubuque, IA 2005 - 2007

Computer Analyst

• Provided foundation for department wide documentation revision goal

• Interact with customers as well as business partners for various projects

• Worked closely with company partners in the automation of technologies

• Perform server reboots and IBM mainframe IPL's

• Ensure the completion of nightly Mainframe batch runs and client-submitted jobs

• Assisted in training staff with document conversion & updating process

• Perform various client user/system requests via phone, email or system alert

• Worked in small groups on multiple projects involving the improvement of workflow

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McKesson Corporation, Dubuque, IA 2004 - 2005

Operations Intern

• Monitor production, developmental and test mainframes for numerous clients

• Ran report requests for internal and external company clients

• Ensure the uptime of production and test servers (Windows/Unix)

• Perform nightly/monthly backups for client servers as well as AS400

• Transmitted insurance claims files to various customers through PACT

• Monitor transmission lines between various onsite servers and clients

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Clarke College, Dubuque, IA 2003 - 2005

Resident Assistant

• Assisted with behavioral objectives

• Follow and enforce school policies and procedures

• Plan and present education and recreational programs

• Negotiate and resolve roommate disputes

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