Customer Service Sales

Joseph Quinn 732-***-**** **** County Road *** Matawan NJ 07747 ********@************.***

Remote Agent Experienced Sales Appointment Maker Call Center Operator

BUSINESS HISTORY:

Independent Contractor

Appointment Setter, Lead Generator, Business Development, Marketing Positions

Appointment Setter within various levels of organizations’ decision makers for Business development, Marketing, some contracted clients include MDeverywhere, LKMarketing, Legacy Business Concepts, Coldcaller (IT Services), Profit Direct (Revenue), Superior Telemarketing. Metro Marketing (Appointment setter employee),

User of software for Customer Contacts

Sendouts, Salesforce, Goldmine, Act, eXpresso, Quick Base, & Microsoft Outlook with Business Contact Manager and database management, and Symantec On-Demand Protection Agent Virtual Desktop.

Formal telecommuting certification,

Contractor with Liveops Inc. Independent Agent Security Certified, maintain trust and confidence of customers and exercise of good judgment, doing a mix of outbound & inbound, up selling and add-ons and resolving customer service issues. Some clients include Auto clubs, Insurance Companies for Property and Causality serving as first notice of loss. Club memberships for health care and affinity products, magazine offers, text book rentals and customers service for Life and Disability.

Part-time business ventures,

Colonial-Penn Life Insurance Guaranteed issue non-licensed sales. Life and health insurance and health products, soliciting and making mortgage applications, including sales appointments for financial planning, insurance and alarm sales, book distribution to retailers, direct sales of advertising, web sites and services, electronics, newspaper and magazine subscriptions, fund raising and telephone solicitation, qualifying and securing leads/sales for businesses using effective communication.

Personal Voice Inc. Co-Founder

Perform reminder calls for medications and exercises for seniors. Design and implementation of web site www.family-focus-working-caregivers.com increased revenues by 63%. Experienced telecommuting prospecting, sales, soliciting, qualifying and securing leads, handling objections, diligently following up.

Chanel, Inc., 876 Centennial Ave., Piscataway NJ 08854

TEAM LEADER, CUSTOMER SERVICE –Hi-LO operator,

Union Representative for 200-500 employees.

Team leader with workforce to help prevent problems and resolve issues. Interfacing within Chanel with all levels of the organization, Involved with payroll, health insurance, life insurance, short term and long employee disability, dental, prescriptions, vision and education benefits, resolution of billing errors with Multiplan and other providers as well as counseling with employees. Commended for communicating with providers and the contract organizations for improvement and problem solving of employee benefits. All aspects of manufacturing; receiving, QA, auditing, compounding, bulk formulation, packaging, warehousing of components and finished goods, order picking, shipping, distribution, material handling, assembly, and export. Actively involved in Safety Committee and First Aid Squad and numerous Contract Negotiation Committees.

Lullaby Portraits, 45 Knightsbridge Rd. Piscataway NJ 08854

CUSTOMER SERVICE – Supervision, Chief Caller - appointment setter for company sales representatives.

Used DOS system proprietary application to resolve customer inquiries and complaints relating to order entry errors, shipping delays, billing mistakes, service problems and collections. Commended for stopping losses through prompt and professional communication with external producers. Develop excellent customer relations using communication skills. Managing callers' schedules and representatives' appointments. Thoroughly involved in hiring, training and motivating as well as employee benefits and payroll.

EDUCATION:

Worcester State University, Worcester Massachusetts

Degree: Bachelor of Arts, Major: Natural Sciences, Minor: French, Deans List.

LICENSES, TRAINING, & CERTIFICATIONS:

Anti-Money-Laundering Training National Association of Independent Life Brokerage Agencies (NAILBA)

Licensed Life and Health Insurance Producer for NJ (New Jersey).

Total Quality Management and Continuous Improvement Program TQM and CIP.

Microsoft Certified Professional, MCP, Completed formal training programs; Technical Support, Networking Essentials, Word, and Excel, Microsoft NT 4.0 Network Administration.

Good Manufacturing Process, GMP, and Warehouse Management System, WMS, trainer,

also knowledge of OSHA, MSDS Material Safety Data Sheets, and Right to Know Labeling.

Certified Shop Steward training for leadership and professionalism.

Labor Relations for union grievance resolution proceedings.

Certified Hospital Attendant CHA qualified to dispense medications and College level training in Physiology & Medical terminology and Health Care financing.

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