Customer Service Representative

Joseph Agyen, Jr.

**** **** ****** ***** *********, TX 76002

(H) 817-***-****

(C) 817-***-****

*******@*****.***

OBJECTIVE:

A position in a bioscience laboratory environment where I can apply proven skills in laboratory research and investigation.

EDUCATION:

University of North Texas, Denton, TX May 2012

BA in Biology

Honors and Awards

Dean’s List 2010 – 2012

Related Coursework

Plant Chromatin Domains; Molecular Biology; Genetics; Virology; Chemical Biology; Animal Development; Plant Growth and Development; Biochemistry; Organic Chemistry; Quantitative Analysis; Ethics in Medicine; Cellular Biology; Immunology; Microbiology; Medical Bacteriology; Neuropsychopharmacology.

WORK HISTORY:

JP Morgan Chase & CO. Arlington, TX June 2010 to August 2010

Auto Finance Customer Service Representative

• Processed customer inquiries by proceeding through appropriate work flows determined by questioning and listening.

• Answered phones professionally.

• Handled and resolved customer complaints.

• Resolved financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).

• Asked questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold.

• Explained features and benefits and how it addressed account holder’s preferences or concerns.

• Enrolled customers in programs or transferred them to the correct department and confirms acceptance of product or service.

• Explained disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/no sale; dispositions the sale.

Six Flags over Texas, Arlington, TX March 2006 to May 2010

Ride Operator Lead

• In charge of training and coaching new and existing team members

• Coordinated and communicated team assignments with staff during shift changes

• Responsible for ride cleanliness, maintenance, and safety

• Ensured customer satisfaction through courteous guest interaction and crowd control

• Created and maintained safe environments for park guests

• Updated and maintained work-related documentation

• Maintained first aid kit

• Performed other duties as requested

COMMUNITY SERVICE:

UNT Big Event

• Assisted at the Resale Store March 2012

Shadowing Primary Care Physician March 2011

• Assisted Physician around practice

Junior High UIL Band Setup May 2008

• Assisted with hosting UIL concert band contest

Juan Seguin Car Wash August 2007

• Assisted with band trip fundraising activities

Mission Arlington February 2006

• Responsible for maintaining clean environment at Health Care Center

• Assisted with sorting clothing for homeless

Key Club Chili Day November 2006 & 2007

• Assisted with food service at church

Church Mission Trip June 2004 & 2005

• Participated in building homes for families in need

• Visited and interacted with children at a local orphanage

Church Car Wash

• Participated in mission trip fundraiser May 2004 & 2005 May 2004 & 2005

PROFESSIONAL SKILLS:

Microsoft Office

Microsoft Applications

Computer Architecture

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