Customer Service Representative

Alisha E Thompson

770-***-**** cell

********************@*****.***

Objective

Experienced individual seeking to offer extensive service in Customer Service, Technical Support, and Insurance services.

Experience

A&N LLC

August 2011 – Present

• Virtual customer service representative contracting with Arise and various Fortune 500 companies

• Contracting with SupportSpace offering Technical Support

Assurant Specialty Property, Insurance Specialist

April 2008 – 2011

• Provide service to renters insurance customers by processing policies changes according to their needs.

• Taking payments in Orbital and Exceed billing system

• Fax and email policy documents through Lotus Notes

•Helpdesk and Technical support for AIC website

Bellsouth, Customer Service Representative

August 2005 – January 2007

•Responsible for providing superior service to residential telephone customers.

•Processed account changes.

•Offered new products and up sold current customers.

Nationwide Credit, Collections December 2004- June 2005

• Contact debtors whose accounts have been placed in collections to negotiate acceptable recovery procedures based on current strategies and regular training.

• Update customer account records in a comprehensive computer system with many automated systems, which enable skip tracing and other techniques to locate customers

MCI Corp., Customer Service/Sales

August 2003 – December 2004

• Interact with customers to provide superior customer service, assisting with customer complaints, technical issues.

• Handle and resolve all aspects of sales/retention.

• Ability to use multiple screens at once.

Contact this candidate