Customer Service Real Estate

CHRISTINA MARTINEZ *** La Alondra Way Gilroy, CA *5020 408-***-****

*******.********@*****.***

Results oriented team member with comprehensive accounting, customer service and business systems background with the ability to work in a fast-paced environment.

CORE PROFESSIONAL STENGTHS

• Detail-oriented, efficient and organized professional with extensive experience in accounting systems.

• Possess strong written and verbal communication skills.

• Resourceful in the completion of projects, effective at multi-tasking, excellent file maintenance, rapid invoice processing, timely administration of required filings.

EXPERIENCE

2006-2011 – Real Estate Assistant – Greg Warrick – Coldwell Banker – Morgan Hill Created monthly newsletter for 250 client database; implemented a monthly/annual expense report program; developed notice of default/short sale letters to help generate new business; maintained real estate website, implemented and maintained marketing program. Perform notarizations as needed.

2004-2010 – Home Care Provider for Kidney Dialysis Client – Morgan Hill Maintained records of patient care, condition, progress, and problems in order to report and discuss with client physician; provided client with emotional support and adaptation to disability or illness which gave the client a better quality of life.

2001-2006 – Payroll & Benefits Coordinator – Smurfit-Stone Container Corporation - Reclamation Division - San Jose Maintained payroll and benefits procedures for hourly and salaried personnel; collected time for 25-60 hourly employees and performed data payroll entry for 2 separate plants; prepared month end payroll journals; backup weigh master for incoming and outgoing material; coordinated exported materials and inventory levels; assisted customer service desk and customer orders; worked closely with customers, sales reps, shipping and scale house; prepared and maintained DR6 redemption and submitting DR7 reports to State of California for reimbursements.

1991-2001 – Payroll/Personnel Coordinator – Smurfit-Stone Container Corporation – Mill Division - San Jose Prepared payroll for 105-125 hourly employees on a biweekly basis; helped to transition manual payroll system to PeopleSoft payroll program resulting in no lost payroll; prepared and completed benefits and personnel reports; assisted Personnel Manager with benefits data entry; prepared month end payroll journals.

1989-1991 – Billing/ Payables/Payroll Clerk/Customer Service – Smurfit-Stone Container Corporation – Folding Carton Division - San Jose Maintained administrative and accounting functions; prepared daily customer invoicing; prepared and submitted freight payables; collected and submitted hourly payroll data; prepared month end sales and payroll journals; responsible for collection and shipment of customer orders; maintained order inventories; prepared weekly/monthly inventory reports; invoiced customers; prepared and submitted freight payables.

Other Employment: Receptionist; Income Tax preparer; Loan Processor; Real Estate Assistant; Current Notary Public; Certified Loan Signing Agent

EDUCATION

Sawyer Business School - Santa Clara, CA - Accounting/Bookkeeping Mission College - Santa Clara, CA - Accounting West Valley College - Saratoga CA - Real Estate Gavilan College - Gilroy, CA - Notary Public

Continuing Education: Lessons In Leadership How to Make Every Team Player a Leader Dr. Stephen Covey – Effective Leadership

Computer Experience: Microsoft Office: Word, Excel, PowerPoint, Outlook

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