Customer Service Quality Control

Quinton R. Terry

**** *** *****

Hoffman Estates, IL 60192

773-***-**** ****************@*****.***

WORK EXPERIENCE

Riverside Publishing (Adecco) - Schaumburg, IL Oct.2009 - 2010

General Warehouse

• Packing separating and loading orders by school location for delivery.

• Unloading shipments and pallet breakdown.

• Stocking inventory.

• Scanning and entering data into computer for inventory management.

• Tracking truckers and coordinating deliveries.

• Executed company specific daily branch activities and operations.

• Managed logistics of multiple shipments and deliveries within extreme time constraints.

• Maintained compliance with all safety and corporate regulations.

• Maintain all records and performed other duties as required.

PolyOne - Elk Grove Village, IL April 2006-2009

Warehouse/Assembly/Customer Service

• Followed work instructions and manufacturing process instructions in performing standard tasks such as component installation, hand soldering on sub-assemblies.

• Performed assembly, adjustments and final testing to meet specifications.

• Received orders and unloaded packages from the truck and placed it properly in the warehouse.

• Maintained clean work environment, tools and equipment used for unloading and loading merchandise.

• Responsible for quality control of the products and goods stored in the warehouse to ensure undamaged property.

• Maintained accurate records of materials received and transported out of the warehouse for daily submission to manager.

• Documented and managed the inventory control system in the computer in warehouse by using scanners and bar code readers.

• Conducted checks on the arriving shipments against their bill of lading and invoices.

• Prepared receipts for the customers who are receiving goods as a part of the acts regulated by the law.

Summary of Skills

• Proven ability to administer all warehouse duties, inventory, shipping, and receiving operations.

• Able to arrange and coordinate regional, national, and logistics.

• Hard working and detail oriented, with the ability to multi-task effectively.

• Great team player with excellent motivation, and communication skills.

• Experienced in construction including Carpentry & HVAC.

• Exposed to OSHA training requirements.

• Applied knowledge of the principles of the mechanical Heating & Refrigeration cycle and major component including troubleshooting.

• Exposed to sheet metal duct systems used in residential & light commercial air distribution systems.

• Understanding of soldering & brazing for hydronic and principles of the steam heating systems.

• Knowledge of hand tools, power tools, & material handling.

• Knowledge of basic electricity including alternating current conductors cables, circuit breakers and fuses as well as overcurrent protection.

EDUCATION

(Environmental Technical Institute ETI) - Itasca, IL

Certification: Heating, Air Conditioning and Refrigeration Technologies

EPA 608 Universal

R410-A

Kennedy King College - Chicago, IL

Course of Study: General Studies towards Associates Degree

Daley Community College - Chicago, IL General Education Diploma

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