HR Manager/Recruiter

Samantha DeVries

**** ******* ***** #* ********, MN 56258 • 507-***-**** • **************@*****.***

• Microsoft Office: Excel, Word, PowerPoint, InfoPath • Experience with conflict resolution

• Sourcing Experience • Virtual Edge and Taleo

• Experience with labor certification process • Program Development/Management

PROFESSIONAL EXPERIENCE

Schwan’s Shared Services, LLC., Marshall, MN Nov 2009 – Jan 2012

Recruiter

• Responsible for full cycle recruiting, sourcing, identifying, qualifying, attracting and retaining quality employees for the business units of The Schwan Food Company in the areas of Information Technology, Training & Development, Finance, Customer Service, Creative Services, Research & Development and Consumer Affairs. .

• Schedule/coordinate phone interviews and onsite interviews including booking travel, scheduling interviews in Outlook and other tasks related to scheduling interviews.

• Source candidates for a variety of position using deep web searches, internet job boards, Boolean searches, and social media sites such as LinkedIn.

• Manage recruitment process for PERM (Permanent Labor Certification) cases with outside counsel and corporate HR generalist (posting positions, assessing applicants, preparing documentation for the Department of Labor).

• Successfully designed, implemented and administrated a corporate wide Employee Referral Program

Senior Motivational Coach Mar 2006 – Nov 2009

• Assisted Contact Services Managers by providing assistance to Contact Center agents in learning, developing and enhancing customer service and sales skills.

• Conducted side by side sessions with Contact Center agents to aid in improving their performance.

• Monitored Contact Center agents’ calls to ensure quality assurance.

• Created, developed and executed contests (SPIF’s) to motivate and drive performance for Contact Center goals.

• Designed, implemented and administrated a new employee mentoring program.

Sales Service Specialist Aug 2002 – Mar 2006

• Maintained good customer relations for Schwan’s Home Service by assisting customers with service concerns, taking orders and any general question they may have.

• Met and surpassed sales, productivity and time management goals.

• Served as a Floor assistant in which I answered and assisted other agents on questions.

• Conducted supervisor calls to solve customer's service issues.

EDUCATION

Bachelor of Arts in Psychology

Southwest Minnesota State University, Marshall MN

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