Customer Service Manager
Resume:
I have over ** years of management, operational site management and food service experience. I am retired from the United States Navy after serving over 20 years. After retiring I worked at various sites in the Middle East. In 2007 I began working offshore in the catering field meeting the needs of production and drill sites in various locations. I have an extremely strong work ethic, and take personally to anything I put my name on. I have worked in or with people from a number of International countries, and understand and appreciate the cultural differences; to include that of business practices, safety and food service. It will be my pleasure to meet and exceed you and/or your client’s expectations; I thank you in advance for your consideration.
Sean F. McQuhae Jr.
SEAN MCQUHAE
26322 WOODED HOLLOW LN.
KATY, TEXAS 77494
*********@***.***
09/2007 to Present Independent Management Consultant - Gulf of Mexico/Asia Pacific
Overseeing Offshore Food Service Catering Contracts valued at over $2 Million per contract. Responsible for catering operations and facilities management for each executed contract. Implementing the Clients procedures, planning, managing and overseeing each catering site with respect to the following: Ensure competent resources are available to support all aspects of site operations (i.e., all catering, housekeeping, pest control, laundry services, etc.) by administering, managing, and overseeing the existing contracts and by preparing scopes of services for new contracts.
Promote Client business to new clients through arrangement of site visits; presentations, and question/answer work sessions utilizing available resources & prepared special events (i.e. special menus) for corporate executives and clients. Support the short- and long-term accommodation requirements by initiating and formulating short and long range accommodation plans addressing the elements of personnel, budgets, materials and other resources/relationships. Provide services from Ship new build site to delivery site; which included but was not limited to the following: Organizing start up, mobilization, and delivery of each new build. Ordered and inspected all galley equipment, all service equipment, furniture (i.e. mattresses, pillows…etc…) linens, cookware, and daily goods and services. Planned and implemented a varied daily menu, taking into consideration the diversity of the multi cultural personnel and daily nutritional requirements. Managed the ordering, importation, inventory and storage of all fresh and frozen foods. Controlled food cost and stayed within or below contract budget. Inspected all public areas on a daily basis to ensure the desired hygiene requirements were implemented and maintained. Instructed personnel on the health, hygiene, and safety requirements required by OSHA. Prepared special events for corporate executives and clients which included additional menus catered to the particular client/event. Managed the following operations in addition to food service; Housekeeping, accommodations, laundry, maintenance, sanitation and contract administration for all hospitality services.
07/2005 to 09/2007 Halliburton/KBR- Senior Operations Manager/ Coordinator, Tallil, Iraq
Operations Supervisor for T- Sites, Iraq. Responsible for the manning, training, planning and origination of the site Operations cell, with over 30 operations personnel assigned. Directly responsible for regional reporting of O&M projects, client required services and incident/accident reporting. Oversee production of various presentations, Performance Evaluation Boards, Site government inspections, reporting, and Award Fees dealing with all T- Sites, Southern Iraq. Assist Area Operations Manager with day-to-day operations, personnel issues, site coordination for reports and information gathering. Coordinate with Site Manager and Civil Superintendent for the resolution of client issues. Provide assistance to ACO, DCMA and client representatives as needed. Client support, including: Service Order production and tracking, customer service and Department relations. Prepare and submit combined site SITREP, logistics report, personnel accountability reports, facilities reports, schedules, and records. Perform all other duties as required by Site Management, Area and HQ-Houston Operations.
01/05 to 07/2005 Halliburton/KBR- Operations Manager for Camp SPOD, Kuwait
Responsible for the entire operations department and staff of 3 support TCN’s. Responsible for the daily reporting of events, and required reports to other departments outside of SPOD and insuring that contract obligations are met in a timely and required manner. Over see the daily planning schedule for the camp manager. Record all meetings, inspections, and inquiries dealing with or about Camp SPOD. Insure that required departments attend all morning meetings and items of importance are covered for that day. Responsible for keeping Task Order 86 Camp Manager up to date on all events during the day and insure all issues are addressed in a timely manner.
04/2004 to 10/2004 Halliburton/KBR – Food Service Supervisor
In charge of overseeing daily operations at Camp Cedar II, Army Dining Hall – Iraq, oversee a staff of 142 in the daily feeding of 6,000 to 8,500 meals a day. Chief contact and developer of the mass feeding plan for KBR “Trucksville”. Point of contact for the daily administration of the KBR contract with Army personnel, and KBR management and Point of contact for daily administration of the KBR sub-contract with Tamimi Global Food Service.
1983 to 12/2003 U.S. NAVY – DEPARTMENT OF DEFENSE
4/2002 to 12/2003 Assistant Director of Food Service Operations
Oversee a staff of 12 chefs
Director of Sanitation and Training
Personally instructed 24 staff teachers for East Coast
Operations
4/2000 to 4/2002 Onsite Personal Assistant to Presidential Cabinet and Congressional Members
Provided all needs and services for private meetings
Assistant Director of Training and Supervisor for Security Sections within the Hawaiian Islands
In charge of all “hands on training” for sections over seeing total island security
1/2000 to 4/2000 Assistant Director of Food Service Training
Responsible for insuring all DOD directives with food safety and operations for all of Pacific Forces where implemented
4/1998 to 1/2000 Director of Food Service Operations DOD Special Operations – Presidential & Congressional Support Staff
Special Operations Classified
In charge of food service staffing and events for meetings of Presidential, Congressional members and military members
6/1995 to 4/1998 Supervisor for Worldwide Transport and Confinement of U.S. Government Prisoners
East Coast to anywhere assigned by orders / supervised a staff of 50
3/1995 to 6/1995 U.S. Government Transport and Confinement Command
Training and confinement of Prisoners. Maintained working relationship of international laws with different countries
1/1992 to 3/1995 Director of Food Service Operations in Support of Surveillance and Reconnaissance Presidential & Congressional Support Staff
Responsible for all logistics with support to ongoing operations outside of the US, Provided all meals and services for all private meetings
12/1990 to 1/1992 Assistant Food Service Director in Support of Global Surveillance and Reconnaissance
East Coast Special Operations Classified
11/1987 to 12/1990 Assistant to Director of Global Surveillance and Reconnaissance – South and Central America
Department Procurement Officer
Areas of operations classified
8/1984 to 11/1987 Food Service Staff – North American Surveillance and Operations – Presidential & Congressional Support Staff
Food Service Staff overseeing all needs of President Reagan and Congress during High level meetings
SUMMARY OF QUALIFICATIONS
• Extremely effective communication skills with clients about specific products and services, as well as with people of all nationalities and backgrounds.
• Accustomed to devising evacuation procedures for camps in remote / hostile environments
• Adaptable and flexible approach to work yet still maintaining the ability to perform consistently in a varied environments and under pressure
• Excellent organizational skills – personnel, transportation, maintenance, equipment, supplies, etc.; The ability to effectively prioritize tasks and manage multi-skilled teams
• Adept at ensuring day-to-day efficient running of large multinational contracts.
• Proficient in operating computers, utilizing Microsoft Word, Excel, Outlook, Power Point, Access database programs, including programs related to accounting and financial reports
• Proficient in Steam Data Base management,dealing with Service / Work Order Management
• Steam Work Order Management Trainer for Southern IRAQ T-Sites
• Project Management planning and program implementation
• QA project tracking of site construction projects
• Construction planning and tracking through completion of project
• Statement of Work (SOW) development and implementation
• Project Award Fee development and tracking
• Site and Department policy development and execution
• Responsive to customer service needs and experienced in applying creative and efficient problem-solving abilities to remedy problems arising in product or customer service
• Skilled supervisor/manager with over 18 years of diplomatic and effective customer relations and capabilities to motivate others and resolve conflict; Accustomed to using experience and common sense when problem solving and decision-making
• Highly effective management skills using a positive approach in relating to customers and accommodating their personal expectations
• Business process and policy development
• Certified in Government Contracting (25 Thousand Dollar line item authority 1987-1990)
• Defense Contracting guide lines and rules relating to government projects and requirements
• Certified and experienced in the following areas: Executive Chef, Baker, Buffet Style Service, and Front End Operational Service
• Manager of Restaurant or Institution
• Private Quarters Personal Chef
• Previously held Top Secret Security Clearance
• Served three United States Presidents
EDUCATIONAL /TRAINING
March 2007 KBR Front Line Supervisor Training
March 2006 KBR Front Line Supervisor Training
January 2003 Associate Degree Lower & Upper Division
Food Service and Business Management – 400 Hrs
April 2001 American Culinary Arts Association
Financial Management & Internal Controls – 320 Hrs
March – October 2000 Business Process and Development - 140 Hrs
Financial Management & Internal Controls - 180 Hrs
April 1998 American Culinary Arts Association - 320 Hrs
Preparation of International Foods,
Recipe and Menu Planning,
Operations of Food Service Equipment and Support
June 1995 Department of Defense - 320 hrs
Correctional Custody Specialist School
September 1991 American Culinary Arts Association - 280 Hrs
Worldwide Food Service Operations,
Procurement & Supply Support
March 1987- October 1990 International Law /Political case studies - 350 Hrs
TECHNICAL TRAINING
November 2007 Surf safe
November 2007 Safe gulf
October 2007 Offshore water survival
October 2007 British Petroleum Oil offshore orientation
November 2000 Petty Officer Leadership Symposium - 80 Hrs
April 2000 Food Service Management and Automated Records Keeping - 280 Hrs
January 1992 Firefighting School Level 2 - 10 Hrs
October 1987 Business accounting and financial reporting - 220 Hrs
March 1987 Advance Culinary Foods Preparation - 120 Hrs
February 1987 Food Service Operations - 280 Hrs
January 1987 Food Service Financial Management - 180 Hrs
Awards
Navy Nay Award Co-recipient three times, for best food service in class.
Navy Nay Award Co- recipient, two times runner up, for best food service in class.
Shell Oil Recipient Shell Oil goal zero safety award 2008
** I have a current pass port, it expires April 2014 ** I have a current TWIC card, it expires June 2013
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