Quality Engineer /Manager

Kenneth Westergaard

*** *. ******** ******

Villa Park, IL 60181

Home Phone: 630-***-**** Cell Phone: 630-***-****

E-mail: ***.***********@*******.***

LinkedIn: http://www.linkedin.com/in/kenwestergaard

PROFESSIONAL SUMMARY

Excellent written and verbal communication skills and ability to work with all internal departments, customers and suppliers to improve product quality. Demonstrated leadership skill at managing staff and getting work done through others in non-reporting relationships. Ability to multi-task with skill and resourcefulness; strong analysis and problem solving skills. Willingness to do whatever is necessary to help my company succeed. Driven, solutions oriented Quality Assurance Professional with proven system implementation skills. Experienced and proven QA Professional with a diverse background that extends over a variety of industries such as sheet metal processing, electro-mechanical assemblies, high speed metal stamping, many metal finishing operations, spring making and others in different sized companies and environments.

PROFESSIONAL EXPERIENCE

SUZO-HAPP GROUP, Mount Prospect, IL

Quality Assurance Manager, August 1993 to July 2010

• Hired as first Quality Department employee - built department and created systems & documentation from the ground up as company grew from a single location with $8 million in sales to 15 worldwide locations with over $150 million in annual sales.

• Created Quality Systems and educated employees in the production area regarding quality expectations that helped reduce product returns due to manufacturing defects from 3% of sales to less than 0.2%.

• Reduced overall product returns from 6% of sales to 2% through effective training and quality applications.

• Wrote Supplier Quality Manual and developed parameters for Supplier Rating System.

• Took lead role for ISO9001 implementation and was in charge of Procedure Auditing and ISO Auditor relations.

• Increased first time supplier sample approval rate from 50% to 90% by creating a Supplier Sample Submission system, documenting expectations and better communication methods.

• Worked with internal and customer Engineering personnel to develop product quality requirements and testing methods.

• Developed close working relationships with customers and suppliers (both domestic & overseas) regarding quality related issues.

EARLY PROFESSIONAL EXPERIENCE

KCP Metal Fabrications

Chicago, IL

Quality Control Manager

Standard Grigsby, Inc.

Sugar Grove, IL

Quality Assurance Foreman

Diebel Manufacturing

Morton Grove, IL

Quality Assurance Supervisor

Allegheny Steel and Brass Corp.

Chicago, IL

Quality Control Manager

Gemini Spring & Wire, Ltd.

Chicago, IL

Quality Manager

EDUCATION

Milwaukee School of Engineering - Received A.A.S. degree in Industrial Engineering

SKILLS/TRAINING

Knowledgeable in the use of various measurement tools such as calipers, micrometers, hardness & surface finish testers, thread and chamfer gages, etc.

Various seminars and classes including:

- Statistical Process Control

- Quality Management System Development

- ISO9000

- Geometric Dimensioning and Tolerancing.

Kenneth Westergaard - Page 2 of 2

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