Customer Service Quality Control

Cindy Kranyak Home: 469-***-****

** ********** **** **** 214-***-****

Allen, Texas 75002 email: ************@**.**.***

SUMMARY OF QUALIFICATIONS

Enthusiastic and hard-working Corporate Travel Planner/Reservationist with extensive experience managing corporate travel arrangements for Fortune 500 clientele, such as Philips Semiconductors, Merck Pharmaceuticals, NBC, and Air Products. Effective leader with proven problem-solving, team management, and customer service capabilities. Attentive listener with excellent interpersonal and rapport building skills. Experienced using Vision, Apollo, and Sabre travel software; quickly learns company-specific computer systems.

PROFESSIONAL EXPERIENCE

ARTA TRAVEL

Corporate Travel Agent 2004-2011

• Prepare domestic, group, meeting reservations for CROSSMARK INC.

UPS 2004

Customer Counter Associate

• Responsible for the proper packing & shipment of customer packages & documents.

BUSINESS TRAVEL CONCEPTS 2003

Group Travel (Jan-Apr)

• Organized and coordinated group travel reservations.

ROSENBLUTH INTERNATIONAL 2002

Reservationist (Feb-May : moved out of state due to husband’s job)

• Prepared domestic and group reservations for the Perot Systems Corporation.

WORLD TRAVEL PARTNERS 2002

Group Travel (Jan-Feb : rejoined Rosenbluth)

• Organized and coordinated group travel reservations for Dr. Pepper Corporation.

ROSENBLUTH INTERNATIONAL 1983 – 2001

Telecommuting Quality Control Specialist (1999-2001)

• Served as an independent contributor for assessing and correcting team’s reservations prior to ticketing release, provided training for new procedures and developed and implemented a monthly benchmark data report.

• Experienced with Vision, provided invoice support.

Reservationist (1998-1999)

• Prepared domestic and group/meetings reservations for the Merck Pharmaceuticals Corporation.

Telecommuting Corporate Travel Reservationist (1996-1998)

• Served as an independent contributor for extended hour direct access, main office overflow, and customer service of domestic and international reservations for the Philips Electronics Corporation.

• Managed quality control functions for the Merck Group Department.

Team Leader (1995)

• Provided leadership for 16 Merck Group Department reservationists.

• Developed new/inexperienced agents with proper training techniques, provided efficient resolutions to customer service issued, managed phone inquiries, and consistently met client benchmarks.

Customer Service Coordinator (1993-1995)

• Served as an on-site liaison at the headquarters for Merck Pharmaceuticals.

• Ensured the efficient processing of visas and Passports, provided prompt and effective resolutions to customer service issued, and performed daily ticketing and quality control functions.

• Responded with immediate action to the concerns/problems of walk-in clientele.

Mobile Reservationist (1988-1993)

• Provided on-site, experienced support for new and critical need operations in the U.S., including personalized training for agents on the Sabre and Apollo computer systems.

Reservationist (1983-1988)

• Prepared domestic reservations for the Air Products Corporation.

EDUCATION

WILMA BOYD CAREER SCHOOL, Pittsburgh, Pennsylvania 1981-1982

Travel & Tourism Coursework

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