Manager Sales
Resume:
Mark C Mendoza
Houston TX *****
Email: ************@*****.***
Experience:
currently working.
Angleton Auto Center GMC, GM Certified 2010
Service Director
September 2009-March2010
Dealership will be closing its doors soon.
Service Drive/Service Manager
Baker Jackson Nissan South Houston TX
December15, 2008 - September1st 2009
Assisting Advisors and Technicians to follow through with policy.
Assuring office is neat, with necessary tools for functionality
Member management, including email reminders, member roster, and records of employees
Doc, and work in process(wip). Excelled in company Gross profit and Net by keeping a
Close eye on expenses, established 7 new Growth Records. And Put Baker Jackson South in the top 3 Cp Service Sales in the District projecting over 100% than last year’s Sales
CSI worked real hard to put CSI in the range was 95 for service
Dealership was in the Red for Warranty claims and managed to get a Friendly Audit, managed to put it back in the Green.
Over 1million dollars plus in 7months in customer pay service sales
Assist with customer and helped Customer Relations with customer complaints.
Work with Sales, New and Pre-owned department’s needs, to handle all sold units with efficiency.
Management of summer interns including interviewing, tasks delegation, and scheduling.
Great work habits missed only 1 day of work out of 9 months.
Excellent Communication Skills and competitive drive
Ability to analyze data, develops strategic plans, and improves financial results.
Service Advisors
Momentum BMW, Jaguar, Porsche, Houston, TX
June 2006- December 2008
Assist clientele as they enter office and via phone high volume 48-50 cutomers a day.
Perform filing, data management, setting up appointments
Assist with all other office administrative duties
Active Selling Skills, CSI 93.2
Service Assistant Manager
West Oaks Ford
April 2003-June2006
8515 Hwy 6 S, Houston, Tx 77083
Assisting Advisors and Technicians to follow through with policy.
Develops strategic plans, and improves financial results.
Major increase in Sales after Strategic Plans were made.
CSI was over 95 % with always never ending improvement.
Ford was an excellent product to work with. The company sold the
Dealership and Planet Ford bought the property and replaced everyone there.
My Warranty was Excellent, lost track of former employees to get a Reference.
Service Manager
Bill Heard GM
1998-2003
Worked in high volume enviroment and was over 100 employees techs assistant managers. over 3 million in sales
Education
Henry Ford ll Sterling Heights Michigan 1988 diploma.
The School of Phoenix
May 1999
Management
Skills
Windows, Xp, Vista, ADP, and Reynolds and Reynolds, UCS
Experience with maintaining work in process (wip)
Ability to put process in place for Growth with a winning attitude.
Certified Nissan Service Manager and Nissan Service Advisor Certified.
Interpersonal Skill Class working and understanding personality types.
Ability to speak Spanish
References
Upon Request.
Contact this candidate