Customer Service Insurance

Tangula Knight

Houston, TX *****

Home 281-***-****

Cell 414-***-****

Email: **************@*****.***

Career Objective: To obtain a challenging position within a dynamic company where my skills and experience will contribute towards the growth of the organization.

Core Competencies:

• Excellent interpersonal and communication skills both verbal and written

• Proficient in Word, Excel and Outlook

• Excellent department trainer, team leader and supervisor skills

• Financial & risk analysis skills

• Works well independently and as a team

• Excellent customer service representation and problem solving skills

• Ability to handle sensitive and complex financial billing tasks

Work History:

Organization: Dental Associates, Wisconsin (10 Wisconsin clinics)

Duration: 2004-2012

Designation: Account Receivables Representative & Customer Service Billing Specialist

• Handle medical and dental account receivables daily

• Responsible for processing medical and dental claims

• Produce and complete daily dental billing reports

• Analyze and solve daily financial and dental billing issues

• Work closely with dental insurance companies daily

• Provide excellent customer service for 10 existing dental clinics

• Head team leader and trainer for all existing and new patient financial customer service representatives

• Assist department in handling other day-to-day function on areas of dental billing

Organization: Liberty Mutual Insurance, Wisconsin

Duration: 1996-2000

Designation: Insurance Underwriter & Customer Service Representative

• Prepare new business proposals

• Produce certificates of insurance for new businesses

• Process new business, renewals and canceled accounts into database

• Prepare insurance claim forms & related documents for business

• Handle Workers Compensation, Auto and General Liability verification

• Evaluate possibility losses of the policyholders

• Review and analyze company records and data to determine coverage

Education:

Eisenhower High School

Richland College, Bachelors of Science Administration, Finance

References:

Rosemary Schakelford

Dental Associates

Work: 414-***-****

Cell: 414-***-****

Malia Bell

Dental Associates

Work: 414-***-****

Cell: 414-***-****

Quintella Watkins

Dental Associates

Work: 414-***-****

Cell: 414-***-****

Contact this candidate